“Dialpad Everywhere” Arrives to Enhance User Productivity
Intuitive Mini-App Allows Users to Perform Multiple Tasks While on Call
SAN FRANCISCO, CA -- April 25, 2018 --Dialpad, a pure-cloud business communications provider, today announced Dialpad Everywhere, a simple yet intuitive mini-app that floats on top of applications while in use on laptop or computer screens. With Dialpad Everywhere, active Dialpad users will have one-click access to frequently-used calling features, as well as their favorite third-party applications and services from the customizable integration toolbar.
Dialpad Everywhere provides a compact size and user-friendly interface that can increase productivity by eliminating distractions and the need to leave or constantly switch between applications while on a call to perform various related functions. Dialpad Everywhere surpasses existing Computer Telephony Integration (CTI) and app integrations by following the user’s workflow across their favorite apps like G Suite, Office 365, Salesforce, Zendesk, and can easily be turned on or off.
“As businesses continue to embrace specialized applications for various functions like customer support, internal communications and content management systems, maintaining easy access to each throughout the work day has become increasingly more important for productivity,” said Vincent Paquet, Chief Product Officer, Dialpad. “We developed Dialpad Everywhere after seeing how our own team was navigating between services like Salesforce and Zendesk while using our own telephony platform, and designed a simplified experience for everyone”.
App & Feature Access Made Easy
Dialpad Everywhere empowers users to work smarter and faster by keeping the most popular features of apps like Zendesk, Salesforce, ServiceNow, LinkedIn, Dialpad and others accessible at all times. This includes creating customer support tickets, logging sales opportunities, and viewing shared events with the touch of a button. It also allows for greater call control with 1-click access to core calling and messaging features, including:
- Answer and hang up
- Call transfer and call recording
- Compose and view recent emails
- Create and share calendar events
- Create, log and view opportunities in Salesforce
- Share and view LinkedIn profiles and connections
Focus on the Work, Not The Technology
Designed to keep users focused on the work in front of them, the new mini-app follows users as they move between applications providing a simplified and unintrusive workflow for employees who rely on various SaaS applications to do their job.
The Dialpad Everywhere app also adds instant context to every call so users know who is calling, along with core call controls from any browser, CRM, or software without having to toggle to another window. Thanks to its compact size, Dialpad Everywhere removes screen clutter, allowing workers to focus on what’s important while still having access key to features.
More information is available about Dialpad Everywhere on the company’s website.
About Dialpad
Dialpad is communications simplified for every business. Available on any device, anywhere, the services include voice, video, messaging and meetings. Dialpad is the only communications system built upon the Google Cloud Platform and is fully integrated with Microsoft Office 365 and Google G Suite. Over 50,000 customers and more than 65 percent of the Fortune 500 use Dialpad including Uber, Motorola Solutions, Xero, Betterment, PagerDuty, Stripe and Quora. Dialpad investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, Section 32, Softbank and Work-Bench. To learn more visit dialpad.com.
PRESS CONTACTS:
Shelby Valdez
415-805-2049
Bateman for Dialpad
415-636-5409