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Xero removes the Desk Phone with Dialpad’s solution

Dialpad’s Pure-Cloud Solution Enables Xero to Instantly Provision Offices and Connect Teams Across the Globe

SAN FRANCISCO, December 12, 2017 ‐ Dialpad today announced that Xero, a global small business platform, has completed the deployment of Dialpad’s pure-cloud business communications solution across its global offices and is now 100 percent desk phone free. Xero selected Dialpad to modernize the company’s telephony infrastructure and support its rapid growth and international expansion efforts, as one of the largest and fastest growing companies in Australasia.

Dialpad replaces outdated desk phones and on-premises PBX equipment with a modern software-only solution that enables fast growth companies like Xero to instantly spin up offices and connect international teams across any device with Voice, Messaging, Video, and Meetings. With its seamless integration with Google’s G Suite and Salesforce, Dialpad has also enabled Xero to modernize its IT Stack to ensure collaboration and productivity for employees no matter where they live or work.

Xero offers cloud-based accounting software for small businesses around the world, connecting accountants and bookkeepers with the numbers they need. Named by Forbes as the “Number 1 World’s Most Innovative Growth Company” in 2014 and 2015 and today has more than 1,800 employees in 20 offices around the world.

“As a company built in the cloud, using a single easy-to-use communications solution that connects mission critical tools is really the future of work,” said Andrew Jessett, General Manager of Internal IT at Xero. “It doesn’t make sense for companies to keep using legacy PBX systems that cost a fortune to install, maintain, and are massively underutilized by employees. Completely ripping out all of our systems and desk phones across 10 offices and deploying Dialpad has saved us nearly half a million dollars in costs already. This shows just how much smart IT decisions can impact a business’ bottom line today.”

Like most fast-growing, geographically dispersed companies, Xero inherited a real mix of underutilized on-premise PBX systems. They were struggling to control costs and manage multiple local vendors as it opened new offices. The company recognized that a software-first communications strategy was key to supporting its dispersed and mobile workforce, while cutting costs. After reviewing several options, Xero selected Dialpad as the solution that: