Zendesk Integration

With the Dialpad for Zendesk integration, anyone in your company can lend a hand with customer service. Your team will be able to help customers and close tickets faster with HD quality calling right inside their service platform. Tickets are created, complete with contextual customer info, so the important details are always up front and center. Dialpad for Zendesk re-invents customer service workflows, creating efficiencies that save time and make your customers happier.

Zendesk Integration

This integration provides Zendesk ticket information inside Dialpad, and Dialpad call controls inside of Zendesk, so you can provide better customer service without toggling between apps.

  • Dialpad for Zendesk

  • Zendesk in Dialpad

  • Service from anywhere

  • Easy setup and administration


Which Dialpad plans is the Zendesk integration available on?

Currently, this integration is available on Pro and Enterprise plans.

Does the integration cost anything?

No. However, you must be a Zendesk customer using the Talk Partner edition of their platform for the integration to be compatible with Dialpad.

Does the Zendesk integration work across all devices?

Currently, the integration is only available for the desktop or laptop version of both Zendesk and Dialpad apps.

Which call controls do I have access to inside of Zendesk when using this integration?

You’ll have access to all of your basic call controls including record, mute, hold, transfer, and more.

What Zendesk ticket information is available inside of Dialpad?

With the Zendesk inside Dialpad, you’ll be able to see basic customer information like name and number, as well as any outstanding and resolved tickets.

If I complete an action in Dialpad, will it appear in Zendesk?

Yes, this integration allows the data from both apps to sync so your records are always up to date.

My question wasn’t answered here. Where can I go to learn more about the Zendesk integration?

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