Whether you’re on your smartphone or at your laptop, Dialpad offers simple messaging options including SMS text messaging, MMS multimedia messaging, as well as both internal and external group messaging. Everyone has the communication tools to do their job quickly and easily.


Messaging is the number one business communications channel. Dialpad makes messaging easy with support for text, MMS, group, and internal messaging built right in.

  • External Messaging

  • Internal Messaging

  • Add immediate context to your conversations with smart messaging integrations


Is messaging free in Dialpad?

It’s free to message anyone in the United States and in Canada through your Dialpad account.

How do I send messages with Dialpad?

It’s easy. Watch this video to learn how to text with Dialpad.

Does messaging work on all devices?

Yes. messaging works across all your internet-connected devices, including your Mac, PC, iOS, and Android devices.

What’s the difference between SMS and MMS messaging?

SMS stands for Short Messaging Service whereas MMS stands for Multimedia Messaging Service. SMS messaging is restricted to sending text-only messages. MMS messaging allows you to send media files, including images and videos, in your message. Dialpad also allows MMS messaging.

Can I send messages to external non-Dialpad numbers or phone numbers outside of my organization?

Yes. You can send SMS messages to anyone in the United States or Canada that has a device capable of receiving text messages.

Can I send group messages?

Yes. Dialpad allows you to send and receive text messages to and from groups.

Can I send messages from my Main Line or Department number?

Yes, you can easily send messages from the company’s Main Line and Department numbers.

My question wasn’t answered here. Where can I learn more about messaging in Dialpad?

Check out this in-depth FAQ on messaging in Dialpad or join our weekly live Q&A webinar.

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