Dial by Name

The Dial by Name Directory makes it easy for incoming callers to find and speak with the person they’re trying to reach within your organization. When a customer calls your Main Line, they can then use the keypad to dial in the name of the intended recipient by using the corresponding number key. The Dial by Name Directory also works at the Department level. It’s a fast and easy way for small businesses to route calls to the right place.

Dial by Name

Make it easier for incoming callers to find the person they’re calling with the Dial by Name Directory. Incoming callers use their keypad to type in a name and Dialpad routes the call.

  • Make sure callers can reach the right person

  • How the Dial by Name Directory works


What is Dial by Name Directory?

It’s a feature that allows incoming callers to find the correct extension by searching for the call recipient’s name.

How does Dial by Name Directory work?

When someone calls your business, they’ll be prompted to search for the person they’re trying to reach by spelling their name using the alphanumeric keypad.

What happens if the name of the person a caller is trying to reach is shared by more than one people?

In the case where the name is a common one and used by more than one person, Dialpad will list all employees with that name so the caller can select the correct person.

What happens if the recipient doesn’t answer the phone?

If the recipient isn’t available to answer the incoming call, the caller will be sent directly to their voicemail box.

Where can I learn more about Dial by Name Directory?

In this Help Center article.

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