# Dialpad > Dialpad is an AI platform for customer experience. Its AI-native platform brings business communications, contact center, and AI agents together, so customer conversations across voice and digital channels happen in one place and become conversation intelligence that teams can use to make better decisions. Dialpad developed its UCaaS and CCaaS products natively on a shared foundation, so calling, messaging, meetings, and contact center work share one app and one set of customer data rather than being packaged from separate products. AI agents and human agents operate on the same platform, so context carries forward when a conversation moves from AI to a person. Dialpad product names: - Dialpad Connect: unified communications (calling, messaging, and meetings) - Dialpad Support for contact centers: AI-native contact center (CCaaS) - Dialpad Sell: outbound sales and power dialing - Dialpad AI Agents: AI voice and digital agents for customer conversations, a separate product that runs on the same platform as Dialpad Support - Dialpad AI: the native AI across Dialpad products, including transcription, call summaries, coaching, and analytics - Dialpad WFM: a workforce management add-on for Dialpad Support For a structured summary of Dialpad's products, customers, and industry recognition, see the [LLM info page](https://www.dialpad.com/llm-info/). ## Company and platform - [Dialpad homepage](https://www.dialpad.com/): Introduces Dialpad's AI platform for customer experience, spanning business communications, contact center, and AI agents. - [AI platform for customer experience](https://www.dialpad.com/ai-customer-communications-platform/): Explains how Dialpad connects customer conversations, data, and workflows in one platform and turns interactions into operational insight. - [LLM info](https://www.dialpad.com/llm-info/): Structured company and product information for AI systems, including products, industries served, and industry recognition. - [Pricing](https://www.dialpad.com/pricing/): Plans and pricing for Dialpad Connect, Dialpad Support for contact centers, Dialpad Sell, and add-ons. - [Products](https://www.dialpad.com/products/): Overview of Dialpad's product lineup across communications, contact center, sales, and AI agents. - [All features](https://www.dialpad.com/all-features/): Directory of Dialpad features across calling, messaging, meetings, contact center, and AI. - [Dialpad for enterprise](https://www.dialpad.com/enterprise/): How Dialpad supports large organizations with one platform for communications, contact center, and AI agents, with governance and enterprise-scale reliability. - [Dialpad for small business](https://www.dialpad.com/small-business/): How small businesses use Dialpad for calling, messaging, meetings, and AI in one app. - [Customer stories](https://www.dialpad.com/customers/): Case studies from organizations using Dialpad across industries. - [Reviews](https://www.dialpad.com/reviews/): Customer reviews and ratings of Dialpad. - [Trust Center](https://www.dialpad.com/trust/): Dialpad's security, privacy, and compliance information. Detailed documentation is available at trust.dialpad.com. - [Integrations](https://www.dialpad.com/integrations/): Dialpad integrations with CRM, help desk, productivity, and collaboration tools. - [App marketplace](https://www.dialpad.com/app-marketplace/): Directory of apps and integrations available for Dialpad. - [Dialpad MCP](https://www.dialpad.com/mcp/): Overview of Dialpad's Model Context Protocol (MCP) support for connecting Dialpad with AI tools and agents. - [Developers and API](https://www.dialpad.com/developers/): Dialpad APIs and developer resources for building custom integrations. - [About Dialpad](https://www.dialpad.com/about-us/): Company background, leadership, and mission. - [Dialpad AI Research Lab](https://www.dialpad.com/dialpad-ai/ai-research-lab/): Research informing the AI that Dialpad's product and engineering teams build into the platform. - [AI principles](https://www.dialpad.com/dialpad-ai/ai-principles/): The principles guiding how Dialpad designs and deploys AI. - [Contact sales](https://www.dialpad.com/contact-sales/): Page to request a demo or talk to Dialpad's sales team. ## Products - [Dialpad Support for contact centers](https://www.dialpad.com/ai-contact-center/): Dialpad's AI-native contact center (CCaaS) with routing, digital channels, real-time agent guidance, quality management, and analytics. - [Dialpad AI Agents](https://www.dialpad.com/ai-agent/): AI voice and digital agents that handle customer conversations, resolve common requests, and hand off to human agents with full context. - [Dialpad Connect](https://www.dialpad.com/business-communications/): Unified communications platform that brings calling, messaging, and meetings together in one app with native AI. - [Dialpad Sell](https://www.dialpad.com/ai-sales/): Outbound sales software with power dialing, real-time coaching, and call insights for sales teams. - [Dialpad AI](https://www.dialpad.com/dialpad-ai/): The native AI across Dialpad's communications and contact center products, from transcription and summaries to coaching insights and agentic AI. - [Dialpad Meetings](https://www.dialpad.com/ai-meetings/): Video meetings with AI transcription and meeting recaps, built into the Dialpad platform. - [Dialpad WFM](https://www.dialpad.com/features/workforce-management-software/): Workforce management add-on for Dialpad Support for contact centers, covering forecasting, scheduling, and adherence. ## AI agents and agentic AI - [AI receptionist](https://www.dialpad.com/solutions/ai-receptionist/): Dialpad's AI receptionist capability, which answers inbound business calls, handles common requests, and routes callers to the right person or team. - [AI answering service](https://www.dialpad.com/solutions/ai-answering-service/): How businesses use AI to answer calls after hours or during high call volume, capture caller details, and route or resolve requests. - [AI appointment setter](https://www.dialpad.com/solutions/ai-appointment-setter/): How Dialpad AI Agents book, confirm, and reschedule appointments through voice and digital conversations. - [AI phone agent](https://www.dialpad.com/solutions/ai-phone-agent/): How AI voice agents handle phone conversations, take action in connected systems, and escalate to human agents with context. - [What is agentic AI?](https://www.dialpad.com/blog/what-is-agentic-ai/): Explains agentic AI, how it differs from earlier automation, and how it applies to customer experience. - [What are AI agents?](https://www.dialpad.com/blog/what-are-ai-agents/): Defines AI agents, how they work, and common business use cases. - [Agentic AI vs. generative AI](https://www.dialpad.com/blog/agentic-ai-vs-generative-ai/): Compares agentic AI and generative AI and when each fits customer-facing workflows. - [AI agents for customer service](https://www.dialpad.com/blog/ai-agents-for-customer-service/): How AI customer service agents resolve requests across voice and digital channels and work alongside human agents. - [Agentic AI for contact centers](https://www.dialpad.com/blog/agentic-ai-contact-center/): How agentic AI changes contact center operations, from resolution to escalation and quality oversight. - [Agentic AI for customer service](https://www.dialpad.com/blog/agentic-ai-for-customer-service/): How agentic AI moves customer service from answering questions to taking action and resolving issues. - [Agentic AI customer support](https://www.dialpad.com/blog/agentic-ai-customer-support/): Practical applications of agentic AI in customer support teams. - [Agentic AI in customer experience](https://www.dialpad.com/blog/agentic-ai-customer-experience/): How agentic AI connects conversations, data, and actions across the customer journey. - [Agentic AI workflows](https://www.dialpad.com/blog/agentic-ai-workflows/): How agentic AI workflows coordinate multi-step tasks across systems and hand off to people when needed. - [How agentic AI workflows improve customer experience](https://www.dialpad.com/blog/how-agentic-ai-workflows-improve-customer-experience/): Examples of agentic workflows in customer-facing processes. - [Agentic AI implementation](https://www.dialpad.com/blog/agentic-ai-implementation/): A practical approach to implementing agentic AI: start with focused use cases, pilot, and measure before expanding. - [Agentic AI issue resolution](https://www.dialpad.com/blog/agentic-ai-issue-resolution/): How agentic AI resolves customer issues end to end and when escalation to a human makes sense. - [Enterprise agentic AI](https://www.dialpad.com/blog/enterprise-agentic-ai/): What enterprises should consider when deploying agentic AI, including governance, oversight, and data. - [Agentic AI enterprise use cases](https://www.dialpad.com/blog/agentic-ai-enterprise-use-cases/): Enterprise use cases for agentic AI across support, sales, and operations. - [Agentic AI for omnichannel experiences](https://www.dialpad.com/blog/agentic-ai-omnichannel-experience/): How AI agents keep context across voice, chat, and messaging channels. - [MCP for customer support AI](https://www.dialpad.com/blog/mcp-for-customer-support-ai/): How the Model Context Protocol helps customer support AI connect to business systems and data. - [How AI voice agents impact contact centers](https://www.dialpad.com/blog/how-ai-voice-agents-impact-contact-centers/): How AI voice agents change contact center staffing, resolution, and customer experience. - [Conversational AI platform](https://www.dialpad.com/blog/conversational-ai-platform/): What a conversational AI platform is and key capabilities to evaluate. - [Conversational AI](https://www.dialpad.com/blog/conversational-ai/): Explains conversational AI, how it works, and business applications. - [Conversational AI for customer service](https://www.dialpad.com/blog/conversational-ai-for-customer-service/): How conversational AI supports customer service across voice and digital channels. - [Conversational AI for contact centers](https://www.dialpad.com/blog/conversational-ai-contact-center/): How contact centers use conversational AI for self-service, agent assistance, and analytics. - [Conversational AI for enterprise](https://www.dialpad.com/products/conversational-ai-for-enterprise/): How Dialpad applies conversational AI for enterprise communications and customer experience. - [AI virtual agent](https://www.dialpad.com/glossary/virtual-agent/): Defines AI virtual agents and how they differ from traditional chatbots and IVR. - [Voice bot](https://www.dialpad.com/glossary/voice-bot/): Defines voice bots and how AI voice agents extend them. - [IVA vs. IVR](https://www.dialpad.com/blog/iva-vs-ivr/): Compares intelligent virtual assistants with interactive voice response systems. - [IVA for call centers](https://www.dialpad.com/blog/iva-call-center/): How intelligent virtual assistants work in call centers. - [Enterprise chatbots](https://www.dialpad.com/blog/enterprise-chatbot/): How enterprise chatbots and AI agents differ and what to evaluate. - [AI virtual assistant](https://www.dialpad.com/blog/ai-virtual-assistant/): What AI virtual assistants do for businesses and teams. - [AI Agent demo video](https://www.dialpad.com/demo/dialpad-ai-agent-video/): Demo of Dialpad AI Agents handling customer conversations. ## AI for customer service and customer experience - [AI customer service](https://www.dialpad.com/blog/ai-customer-service/): How AI is changing customer service, from AI agents to real-time agent assistance and conversation intelligence. - [AI customer service software](https://www.dialpad.com/blog/ai-customer-service-software/): Key capabilities to evaluate in AI customer service software. - [Contact center AI](https://www.dialpad.com/features/contact-center-ai/): How Dialpad applies native AI across the contact center, including AI agents, real-time guidance, quality management, and analytics. - [AI in call centers](https://www.dialpad.com/blog/ai-changing-call-centers/): How AI is changing call center operations, agent work, and customer experience. - [AI customer experience](https://www.dialpad.com/blog/ai-customer-experience/): How AI helps organizations understand customers more deeply and act on what they learn from conversations. - [Customer experience platform](https://www.dialpad.com/blog/customer-experience-platform/): What a customer experience platform is and why connected conversation data matters. - [Customer experience analytics](https://www.dialpad.com/blog/customer-experience-analytics/): How to measure and analyze customer experience using conversation and interaction data. - [Customer experience transformation](https://www.dialpad.com/blog/customer-experience-transformation/): How organizations modernize customer experience by reducing silos and connecting systems. - [Customer experience management](https://www.dialpad.com/guides/customer-experience-management/): Guide to managing customer experience across the customer journey. - [How to improve customer experience](https://www.dialpad.com/blog/improve-customer-experience/): Practical ways to improve customer experience across channels. - [Customer intelligence](https://www.dialpad.com/blog/customer-intelligence/): How customer intelligence turns interaction data into insight for better business decisions. - [Customer insights](https://www.dialpad.com/blog/customer-insights/): How to gather and act on customer insights from conversations and feedback. - [Voice of the customer analysis](https://www.dialpad.com/guides/voice-of-the-customer-analysis/): How to collect and analyze voice-of-the-customer data. - [Generative AI for customer service](https://www.dialpad.com/blog/generative-ai-customer-service/): How generative AI supports customer service teams and where agentic AI goes further. - [AI self-service](https://www.dialpad.com/blog/ai-self-service/): How AI self-service resolves customer requests without a wait for an agent. - [Self-service automation](https://www.dialpad.com/blog/self-service-automation/): How businesses automate customer self-service across voice and digital channels. - [AI knowledge base](https://www.dialpad.com/blog/ai-knowledge-base/): How AI knowledge bases support AI agents and human agents with accurate answers. - [AI customer engagement](https://www.dialpad.com/blog/ai-customer-engagement/): How AI supports customer engagement across the customer journey. - [AI customer communication](https://www.dialpad.com/blog/ai-customer-communication/): How AI improves customer communications across channels. - [AI vs. human customer service](https://www.dialpad.com/blog/ai-vs-human-customer-service/): Where AI fits, where people fit, and how the two work together in customer service. - [Customer service automation](https://www.dialpad.com/blog/customer-service-automation/): How to automate customer service workflows while keeping quality high. - [Proactive customer service](https://www.dialpad.com/blog/proactive-customer-service/): How to anticipate customer needs and reach out before issues escalate. - [Omnichannel customer service](https://www.dialpad.com/blog/omnichannel-customer-service/): How omnichannel customer service keeps context across channels. - [Omnichannel customer experience](https://www.dialpad.com/blog/omnichannel-customer-experience/): How to deliver a connected customer experience across voice and digital channels. - [Digital customer service](https://www.dialpad.com/guides/digital-customer-service/): Guide to digital customer service channels and practices. - [Machine learning in customer service](https://www.dialpad.com/blog/machine-learning-customer-service/): How machine learning supports customer service operations. ## Conversation intelligence, coaching, and analytics - [Conversation intelligence](https://www.dialpad.com/features/conversation-intelligence/): How Dialpad turns customer conversations into searchable, actionable insight for support and sales teams. - [AI Coaching Hub](https://www.dialpad.com/features/ai-coaching-hub/): Central place for supervisors to review performance, AI CSAT drivers, and coaching opportunities. - [AI Live Coach](https://www.dialpad.com/features/ai-live-coach/): Real-time guidance for agents during live calls. - [AI Live Coach Cards](https://www.dialpad.com/features/ai-live-coach-cards/): In-call cards that surface relevant answers and talking points to agents when topics come up on a call. - [AI Playbooks](https://www.dialpad.com/features/ai-playbooks/): Tracks whether agents and reps follow key steps and talking points on calls. - [AI Scorecards](https://www.dialpad.com/features/ai-scorecards/): Automated quality scoring of customer conversations against custom criteria. - [AI CSAT](https://www.dialpad.com/features/ai-csat/): Detects customer satisfaction from call conversations so teams are not limited to the small share of customers who complete surveys. - [AI Recaps](https://www.dialpad.com/features/ai-recaps/): Automatic summaries of calls and meetings with key points and action items. - [Call summary](https://www.dialpad.com/features/call-summary/): AI-generated summaries of phone conversations. - [AI transcription](https://www.dialpad.com/features/ai-transcription/): Real-time transcription of calls and meetings. - [AI communication platform features](https://www.dialpad.com/features/artificial-intelligence/): Overview of the AI features across Dialpad's communications platform. - [Contact center analytics](https://www.dialpad.com/features/contact-center-analytics/): Real-time and historical analytics for contact center performance. - [Speech analytics](https://www.dialpad.com/features/speech-analytics-software/): How speech analytics surfaces trends, sentiment, and topics from customer calls. - [Contact center sentiment analysis](https://www.dialpad.com/features/contact-center-sentiment-analysis/): How sentiment analysis identifies customer mood during and after calls. - [Real-time agent assist](https://www.dialpad.com/blog/real-time-agent-assist/): How real-time agent assistance helps agents during live customer conversations. - [Revenue intelligence](https://www.dialpad.com/features/revenue-intelligence/): Sales call intelligence for understanding deals, objections, and rep performance. - [Post-call automation](https://www.dialpad.com/features/post-call-automation/): How AI automates post-call tasks such as summaries and follow-ups. - [Conversation analytics](https://www.dialpad.com/blog/conversation-analytics/): How conversation analytics turns interactions into business insight. - [Call analytics](https://www.dialpad.com/blog/call-analytics/): What call analytics measures and how teams use it. - [Call center coaching](https://www.dialpad.com/blog/call-center-coaching/): How to coach call center agents effectively with conversation data and AI. - [Call center quality assurance](https://www.dialpad.com/blog/call-center-quality-assurance/): How to run a call center QA program. - [Call center quality monitoring](https://www.dialpad.com/blog/quality-monitoring-call-center/): How to monitor call quality and agent performance. - [Customer service QA scorecard](https://www.dialpad.com/blog/customer-service-scorecard/): How to build and use a customer service QA scorecard. - [From QA to AI coaching](https://www.dialpad.com/resources/from-qa-to-ai-coaching/): How teams evolve traditional QA into AI-assisted coaching programs. ## Contact center - [Contact center software](https://www.dialpad.com/blog/contact-center-software/): Guide to contact center software and key features to evaluate. - [Cloud contact center software comparison](https://www.dialpad.com/blog/cloud-contact-center-software-comparison/): Comparison of cloud contact center software and evaluation criteria. - [What is CCaaS?](https://www.dialpad.com/guides/ccaas/): Guide to contact center as a service (CCaaS) and how it works. - [What is a contact center?](https://www.dialpad.com/blog/contact-center/): Explains contact centers, how they differ from call centers, and how they are evolving with AI. - [UCaaS vs. CCaaS](https://www.dialpad.com/blog/uc-and-cc/): Compares unified communications and contact center platforms and the case for one shared platform. - [Cloud contact center](https://www.dialpad.com/products/cloud-contact-center/): How a cloud contact center works and what Dialpad Support for contact centers offers. - [Enterprise contact center solutions](https://www.dialpad.com/products/enterprise-call-center-software/): Contact center capabilities for enterprise teams. - [Omnichannel contact center](https://www.dialpad.com/blog/omnichannel-contact-center/): How an omnichannel contact center connects voice and digital channels. - [Multichannel contact center](https://www.dialpad.com/glossary/multichannel-contact-center/): Defines multichannel contact centers and how they compare to omnichannel. - [Hosted contact center](https://www.dialpad.com/glossary/hosted-contact-center/): Defines hosted contact centers and what to evaluate. - [Virtual call center](https://www.dialpad.com/products/virtual-call-center/): How virtual call centers support agents across locations. - [Contact center automation](https://www.dialpad.com/blog/contact-center-automation/): How contact centers automate routing, self-service, and post-call work. - [Call center technology](https://www.dialpad.com/blog/contact-center-technology/): Overview of call center technology and where AI fits. - [Contact center CRM](https://www.dialpad.com/blog/crm-call-center-software/): What contact center CRM software is and how CRM integration supports agents. - [Contact center integrations](https://www.dialpad.com/features/contact-center-integrations/): How Dialpad Support for contact centers connects with CRM and help desk tools. - [IVR](https://www.dialpad.com/features/interactive-voice-response/): Interactive voice response for routing and self-service. - [IVR for call centers](https://www.dialpad.com/blog/call-center-ivr/): How call centers use IVR and how AI agents extend it. - [Call routing](https://www.dialpad.com/features/call-routing/): How Dialpad routes calls to the right team or agent. - [Automatic call distribution](https://www.dialpad.com/features/automatic-call-distribution/): How ACD distributes inbound calls to available agents. - [Skills-based routing](https://www.dialpad.com/glossary/skill-based-routing/): Defines skills-based routing and how it matches callers with qualified agents. - [Call queue](https://www.dialpad.com/features/call-queue/): How call queues manage inbound call volume. - [Customer callback](https://www.dialpad.com/features/customer-callback/): Lets callers request a callback instead of waiting on hold. - [Workforce management](https://www.dialpad.com/glossary/workforce-management/): Defines workforce management in the contact center. - [Call center workforce management](https://www.dialpad.com/guides/call-center-workforce-management/): Guide to forecasting, scheduling, and staffing in call centers. - [Workforce optimization](https://www.dialpad.com/glossary/workforce-optimization/): Defines workforce optimization in the contact center. - [Call center management](https://www.dialpad.com/blog/contact-center-management/): Guide to managing call center teams and operations. - [Call center training](https://www.dialpad.com/blog/contact-center-training/): How to train call center agents. - [Call center metrics](https://www.dialpad.com/blog/call-center-kpis/): Key call center KPIs and how to track them. - [First call resolution](https://www.dialpad.com/blog/first-call-resolution/): What first call resolution is and how to improve it. - [Average handle time](https://www.dialpad.com/blog/what-is-average-handle-time/): What average handle time measures and how to interpret it. - [Call deflection](https://www.dialpad.com/blog/call-deflection/): What call deflection is and why it should be measured alongside customer satisfaction. - [Call center customer experience](https://www.dialpad.com/blog/call-center-customer-experience/): How to improve customer experience in the call center. - [Inbound call center](https://www.dialpad.com/guides/inbound-call-center/): Guide to running an inbound call center. - [Outbound call center software](https://www.dialpad.com/products/outbound-call-center-software/): Outbound calling capabilities for contact centers and sales teams. - [Cloud contact center migration](https://www.dialpad.com/blog/cloud-call-center-migration-checklist/): Checklist for migrating a contact center to the cloud. - [Contact center security](https://www.dialpad.com/blog/contact-center-security/): Security considerations for contact centers. - [Contact center demo](https://www.dialpad.com/demo/contact-center-demo/): Demo walkthrough of Dialpad Support for contact centers. ## Business communications - [Business phone system](https://www.dialpad.com/products/phone-system/): Dialpad's cloud business phone system, part of Dialpad Connect. - [What is UCaaS?](https://www.dialpad.com/blog/ucaas/): Explains unified communications as a service and how it works. - [UCaaS providers](https://www.dialpad.com/blog/ucaas-providers/): Guide to UCaaS providers and evaluation criteria. - [Business communication solutions](https://www.dialpad.com/blog/business-communication-solution/): Guide to business communication solutions. - [Cloud communications](https://www.dialpad.com/guides/cloud-communications/): Guide to cloud communications platforms. - [VoIP phone system](https://www.dialpad.com/solutions/voip-phone-system/): How a VoIP phone system works for businesses. - [Cloud phone system](https://www.dialpad.com/products/cloud-phone-system/): How a cloud phone system works and what to evaluate. - [Enterprise phone system](https://www.dialpad.com/products/enterprise-phone-system/): Phone system capabilities for large organizations. - [Small business phone service](https://www.dialpad.com/products/small-business-phone-services/): Phone service for small businesses. - [Business phone number](https://www.dialpad.com/features/business-phone-number/): How to get a business phone number with Dialpad. - [Virtual phone number](https://www.dialpad.com/features/virtual-phone-number/): How virtual phone numbers work for business calling. - [Business text messaging](https://www.dialpad.com/features/business-text-messaging/): Business SMS and MMS messaging with Dialpad. - [Video conferencing](https://www.dialpad.com/products/video-conferencing/): Video meetings built into the Dialpad platform. - [AI meeting assistant](https://www.dialpad.com/blog/ai-meeting-assistant/): How AI meeting assistants transcribe, summarize, and capture action items. - [Virtual meeting](https://www.dialpad.com/blog/virtual-meeting/): Guide to running effective virtual meetings. - [Microsoft Teams integration](https://www.dialpad.com/microsoft-teams-integration/): How Dialpad connects calling and contact center capabilities with Microsoft Teams. - [Dialpad for Google](https://www.dialpad.com/dialpad-for-google/): How Dialpad works with Google Workspace. - [Dialpad Connect demo](https://www.dialpad.com/demo/dialpad-connect-video/): Demo of Dialpad Connect. ## Sales - [Power dialer](https://www.dialpad.com/features/power-dialer/): Dialpad Sell's power dialer for high-volume outbound calling. - [Power dialer vs. predictive dialer](https://www.dialpad.com/blog/predictive-vs-power-dialer/): Compares power and predictive dialers. - [Sales dialer](https://www.dialpad.com/products/sales-dialer/): Sales dialing software for outbound teams. - [Sales AI](https://www.dialpad.com/blog/sales-ai/): How AI supports sales teams with coaching, insights, and automation. - [AI sales coach](https://www.dialpad.com/features/ai-sales-coach/): Real-time and post-call coaching for sales reps. - [Sales call center](https://www.dialpad.com/products/sales-call-center/): Calling and coaching capabilities for sales call centers. - [Dialpad Sell demo](https://www.dialpad.com/demo/dialpad-sell-video/): Demo of Dialpad Sell. ## Industries - [Healthcare](https://www.dialpad.com/industry/healthcare/): How healthcare organizations use Dialpad for patient communications and contact centers. - [AI agents in healthcare](https://www.dialpad.com/industry/healthcare/ai-agents/): How healthcare organizations use AI agents for scheduling, patient intake, and common inquiries. - [Healthcare call center software](https://www.dialpad.com/industry/healthcare/contact-center/): Contact center capabilities for healthcare organizations. - [Is Dialpad HIPAA compliant?](https://www.dialpad.com/blog/is-dialpad-hipaa-compliant/): Explains how Dialpad helps healthcare organizations meet HIPAA requirements. - [Retail](https://www.dialpad.com/industry/retail/): How retailers use Dialpad for customer communications. - [AI agents for retail](https://www.dialpad.com/industry/retail/ai-agents/): How retailers use AI agents for order status, returns, and common customer requests. - [Retail contact center](https://www.dialpad.com/industry/retail/contact-center/): Contact center capabilities for retail. - [Ecommerce contact center](https://www.dialpad.com/products/ecommerce-contact-center/): Contact center capabilities for ecommerce support teams. - [Legal](https://www.dialpad.com/industry/legal/): How law firms use Dialpad for client communications. - [AI agents for law firms](https://www.dialpad.com/industry/legal/ai-agents/): How law firms use AI agents for client intake and scheduling. - [Recruiting and staffing](https://www.dialpad.com/industry/recruiting/): How recruiting and staffing firms use Dialpad. - [AI agents for recruiting](https://www.dialpad.com/industry/recruiting/ai-agents/): How recruiting teams use AI agents for candidate screening, scheduling, and worker inquiries. - [Insurance](https://www.dialpad.com/industry/insurance/): How insurance organizations use Dialpad for policyholder communications. - [AI agents for insurance](https://www.dialpad.com/industry/insurance/ai-agents/): How insurers use AI agents for policy questions, claims intake, and routing. - [Insurance contact center](https://www.dialpad.com/industry/insurance/contact-center/): Contact center capabilities for insurance. - [AI in insurance](https://www.dialpad.com/guides/ai-in-insurance/): Guide to how AI is applied in insurance customer communications. - [Financial services contact center](https://www.dialpad.com/industry/financial-services/contact-center/): Contact center capabilities for financial services. - [Real estate](https://www.dialpad.com/industry/real-estate/): How real estate teams use Dialpad. - [Automotive](https://www.dialpad.com/industry/automotive/): How auto dealerships use Dialpad for sales and service communications. - [Logistics contact center](https://www.dialpad.com/industry/logistics/contact-center/): Contact center capabilities for logistics and supply chain. - [Education](https://www.dialpad.com/industry/education/): How schools and education organizations use Dialpad. - [Sports and entertainment](https://www.dialpad.com/industry/sports/): How sports organizations use Dialpad for fan engagement, ticketing support, and organization-wide communications. ## Comparisons - [Dialpad vs. RingCentral](https://www.dialpad.com/competitors/dialpad-vs-ringcentral/): Comparison of Dialpad and RingCentral for communications and contact center. - [Dialpad vs. NICE](https://www.dialpad.com/competitors/dialpad-vs-nice/): Comparison of Dialpad and NICE for contact center. - [Dialpad vs. Genesys Cloud](https://www.dialpad.com/competitors/dialpad-vs-genesys-cloud/): Comparison of Dialpad and Genesys Cloud for contact center. - [Dialpad vs. Five9](https://www.dialpad.com/competitors/dialpad-vs-five9/): Comparison of Dialpad and Five9 for contact center. - [Dialpad vs. Talkdesk](https://www.dialpad.com/competitors/dialpad-vs-talkdesk/): Comparison of Dialpad and Talkdesk for contact center. - [Dialpad vs. 8x8](https://www.dialpad.com/competitors/dialpad-vs-8x8/): Comparison of Dialpad and 8x8 for communications and contact center. - [Dialpad vs. Nextiva](https://www.dialpad.com/competitors/dialpad-vs-nextiva/): Comparison of Dialpad and Nextiva for business communications. - [Dialpad vs. Aircall](https://www.dialpad.com/competitors/dialpad-vs-aircall/): Comparison of Dialpad and Aircall for business calling and contact center. - [Dialpad vs. Zoom](https://www.dialpad.com/competitors/dialpad-vs-zoom/): Comparison of Dialpad and Zoom for communications and contact center. - [Dialpad vs. CloudTalk](https://www.dialpad.com/competitors/dialpad-vs-cloudtalk/): Comparison of Dialpad and CloudTalk for business calling and contact center. - [Dialpad vs. JustCall](https://www.dialpad.com/competitors/dialpad-vs-justcall/): Comparison of Dialpad and JustCall for business calling. - [Dialpad vs. Vonage](https://www.dialpad.com/competitors/dialpad-vs-vonage/): Comparison of Dialpad and Vonage for business communications. - [Dialpad vs. Avaya](https://www.dialpad.com/competitors/dialpad-vs-avaya/): Comparison of Dialpad and Avaya for communications and contact center. - [Dialpad vs. Mitel](https://www.dialpad.com/competitors/dialpad-vs-mitel/): Comparison of Dialpad and Mitel for business communications. - [Dialpad vs. OpenPhone (now Quo)](https://www.dialpad.com/competitors/dialpad-vs-openphone/): Comparison of Dialpad and OpenPhone for business calling. - [Dialpad vs. Ooma](https://www.dialpad.com/competitors/dialpad-vs-ooma/): Comparison of Dialpad and Ooma for business calling. ## Alternatives - [Dialpad alternatives](https://www.dialpad.com/blog/dialpad-alternatives/): Overview of platforms teams consider alongside Dialpad. - [RingCentral alternatives](https://www.dialpad.com/blog/ringcentral-alternatives/): Evaluation criteria and alternatives to RingCentral. - [NICE alternatives](https://www.dialpad.com/blog/nice-alternatives/): Evaluation criteria and alternatives to NICE. - [Genesys alternatives](https://www.dialpad.com/blog/genesys-alternatives/): Evaluation criteria and alternatives to Genesys. - [Five9 alternatives](https://www.dialpad.com/blog/five9-alternatives/): Evaluation criteria and alternatives to Five9. - [Talkdesk alternatives](https://www.dialpad.com/blog/talkdesk-alternatives/): Evaluation criteria and alternatives to Talkdesk. - [8x8 alternatives](https://www.dialpad.com/blog/8x8-alternatives/): Evaluation criteria and alternatives to 8x8. - [Nextiva alternatives](https://www.dialpad.com/blog/nextiva-alternatives/): Evaluation criteria and alternatives to Nextiva. - [Aircall alternatives](https://www.dialpad.com/blog/aircall-alternatives/): Evaluation criteria and alternatives to Aircall. - [Zoom alternatives](https://www.dialpad.com/blog/zoom-alternatives/): Evaluation criteria and alternatives to Zoom. - [Vonage alternatives](https://www.dialpad.com/blog/vonage-alternatives/): Evaluation criteria and alternatives to Vonage. - [JustCall alternatives](https://www.dialpad.com/blog/justcall-alternatives/): Evaluation criteria and alternatives to JustCall. - [CloudTalk alternatives](https://www.dialpad.com/blog/cloudtalk-alternatives/): Evaluation criteria and alternatives to CloudTalk. - [Webex alternatives](https://www.dialpad.com/blog/webex-alternatives/): Evaluation criteria and alternatives to Webex. - [Avaya alternatives](https://www.dialpad.com/blog/avaya-alternatives/): Evaluation criteria and alternatives to Avaya. - [Mitel alternatives](https://www.dialpad.com/blog/mitel-alternatives/): Evaluation criteria and alternatives to Mitel. - [UJET alternatives](https://www.dialpad.com/blog/ujet-alternatives/): Evaluation criteria and alternatives to UJET. - [OpenPhone (now Quo) alternatives](https://www.dialpad.com/blog/openphone-alternatives/): Evaluation criteria and alternatives to OpenPhone. - [Ooma alternatives](https://www.dialpad.com/blog/ooma-alternatives/): Evaluation criteria and alternatives to Ooma. - [Ringover alternatives](https://www.dialpad.com/blog/ringover-alternatives/): Evaluation criteria and alternatives to Ringover. - [GoTo Connect alternatives](https://www.dialpad.com/blog/alternatives-to-gotomeeting/): Evaluation criteria and alternatives to GoTo. - [3CX alternatives](https://www.dialpad.com/blog/3cx-alternatives/): Evaluation criteria and alternatives to 3CX. - [Phone.com alternatives](https://www.dialpad.com/blog/phone-dot-com-alternatives/): Evaluation criteria and alternatives to Phone.com. - [CallHippo alternatives](https://www.dialpad.com/blog/callhippo-alternatives/): Evaluation criteria and alternatives to CallHippo. - [Kixie alternatives](https://www.dialpad.com/blog/kixie-alternatives/): Evaluation criteria and alternatives to Kixie. ## Research and resources - [Connected CX architecture guide](https://www.dialpad.com/resources/assets/connected-cx-architecture-guide/): Guide to building a connected customer experience architecture where conversations, data, and workflows share one system. - [The AI performance gap](https://www.dialpad.com/resources/ai-performance-gap/): Research on why some organizations see stronger results from AI in customer experience than others. - [How agentic AI actually works](https://www.dialpad.com/resources/how-agentic-ai-actually-works/): Plain-language explanation of how agentic AI reasons, acts, and hands off to people. - [From automation to agents](https://www.dialpad.com/resources/from-automation-to-agents/): How customer service is moving from scripted automation to AI agents. - [From copilot to agent](https://www.dialpad.com/resources/from-copilot-to-agent/): How organizations progress from AI assistance for agents to AI agents that resolve requests. - [From AI coaching to automation](https://www.dialpad.com/resources/from-ai-coaching-to-automation/): How AI coaching programs lay the groundwork for automation. - [AI readiness assessment](https://www.dialpad.com/resources/ai-readiness-assessment/): Interactive assessment for gauging readiness to adopt AI in customer experience. - [Customer service AI research](https://www.dialpad.com/customer-service-ai-research/questions/): Research on customer service AI adoption. - [Customer service AI research: healthcare](https://www.dialpad.com/customer-service-ai-research/insights-healthcare/): Customer service AI findings for healthcare. - [Customer service AI research: retail](https://www.dialpad.com/customer-service-ai-research/insights-retail/): Customer service AI findings for retail. - [AI Agent ROI](https://www.dialpad.com/roi/ai-agent/): Estimates the business value of deploying Dialpad AI Agents. - [WFM ROI](https://www.dialpad.com/roi/wfm/): Estimates the business value of the Dialpad WFM add-on. ## Optional - [Dialpad blog](https://www.dialpad.com/blog/): Articles on AI, customer experience, contact centers, communications, and sales. - [What's new](https://www.dialpad.com/whats-new/): Dialpad product updates and release notes. - [Dialpad news](https://www.dialpad.com/news/): Press releases and company news. - [Dialpad agentic AI platform announcement](https://www.dialpad.com/press/agentic-ai-platform-to-empower-enterprises/): Press release on Dialpad's agentic AI platform for enterprises. - [Dialpad and Glean partnership](https://www.dialpad.com/press/dialpad-and-glean-connect-customer-conversation-insights-with-enterprise-knowledge/): Press release on connecting customer conversation insights with enterprise knowledge through Glean. - [Agent2Agent (A2A) integration for Gemini Enterprise](https://www.dialpad.com/press/agent2agent-a2a-integration-for-gemini-enterprise/): Press release on Dialpad's A2A integration with Google's Gemini Enterprise. - [Dialpad named a Leader in the Aragon Research Globe](https://www.dialpad.com/press/dialpad-named-a-leader-in-the-aragon-research-globe/): Press release on Dialpad's recognition in the Aragon Research Globe. - [Channel partners](https://www.dialpad.com/partners/channel-partners/): Dialpad's channel partner program. - [Integration partners](https://www.dialpad.com/partners/integration-partners/): Dialpad's technology integration partners. - [Dialpad Help Center documentation index](https://help.dialpad.com/hc/sitemap.xml): Index of Dialpad Help Center articles for product setup and feature details. - [Generative AI](https://www.dialpad.com/blog/generative-ai/): Explains generative AI and business applications. - [Enterprise AI](https://www.dialpad.com/blog/enterprise-ai/): How enterprises adopt and govern AI. - [AI in communications](https://www.dialpad.com/blog/ai-in-communications/): How AI is changing business communications. - [CRM integration](https://www.dialpad.com/blog/crm-integration/): How CRM integration connects calling and customer data. - [Computer telephony integration](https://www.dialpad.com/blog/computer-telephony-integration/): Explains CTI and how it connects phone systems with business software. - [What is VoIP?](https://www.dialpad.com/glossary/what-is-voip/): Explains voice over IP. - [PBX](https://www.dialpad.com/glossary/pbx/): Explains private branch exchange phone systems. - [Hosted PBX](https://www.dialpad.com/guides/hosted-pbx/): Guide to hosted PBX. - [PSTN](https://www.dialpad.com/glossary/what-is-pstn/): Explains the public switched telephone network. - [SIP trunking](https://www.dialpad.com/blog/sip-trunking/): Explains SIP trunking. - [Hosted VoIP](https://www.dialpad.com/glossary/hosted-voip/): Explains hosted VoIP. - [Single pane of glass](https://www.dialpad.com/glossary/single-pane-of-glass/): Explains the single-pane-of-glass concept for unified business systems. - [Enterprise digital transformation](https://www.dialpad.com/guides/enterprise-digital-transformation/): Guide to digital transformation in large organizations.