“Dialpad helps us connect over 700 buildings and 16,000 conference rooms worldwide.”
CHAD PIERCEHEAD OF BUILDING TECHNOLOGYCLOUD CONTACT CENTER
Customer engagement, with built-in Ai
Loved by global brands big and small
Free your agents to work from anywhere
Even faster setup
Deploy new contact centers and agents around the world in minutes.
Any device, anywhere
Stay plugged into your contact center wherever you are and on whatever device.
Always secure
Enterprise-grade security protects every conversation and at every level.
One beautiful agent workspace
Support every customer
Connect customers to the right agent every time and track it all with built-in analytics.
Expand your sales reach
Close deals faster with the only outbound dialer powered by AI.
AI at every step
Turn conversations into conversions with AI-supported assist cards, transcriptions, and more.
Advanced
¥0
ユーザー/月
Elevate your support with real-time coaching and comprehensive analytics for superior customer interactions.
Everything in Essentials, plus:
Guide agents with real-time assist pop-ups
Trigger and log specified moments in CRM
Expand reach with additional channels
Premium
¥0
ユーザー/月
Drive excellence with Ai-powered quality management tools to improve and maintain top tier customer service.
Everything in Advanced, plus:
Automate quality management
Measure CSAT on all calls
Gain actionable insights with advanced analytics
Forecast and shift plan with workforce management, available as an add-on
Loved by brands everywhere
Better customer experiences start here
Support customers and agents in one beautiful workspace.