ServiceNow + Dialpad

When business voice, video, and messaging meets service management,
great customer experiences happen.

IT MANAGEMENT MEETS ANYWHERE PRODUCTIVITY

ServiceNow was built with a simple idea: work should be easier. And with Dialpad + ServiceNow, it can be.

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Integrate your workflows

Leave context switching in the past—ServiceNow is natively integrated with Dialpad, meaning Agents can open and submit incident reports without ever leaving their active call.

Plus with automatic call logging, voicemails, recordings, and Agent's notes are all stored in one easily to find place.

Dialpa Callcenter Integrations@2X 1

Turn Agents into Experts

Combining ServiceNow + Call Centers means one platform for your calls, messages, and service tickets. And with a real-time dashboard and service level alerts, you're never left scrambling to route callers to the right agent.

Dialpad has quickly become a resource that makes our job better, faster, easier, and more efficient

— John Karlo Torres, Development Project Manager at CoachArt

FREQUENTLY ASKED QUESTIONS

How can I sign up for the ServiceNow integration?

ServiceNow for Dialpad is available on the ServiceNow store to users with our Pro or Enterprise plans.

How does the ServiceNow + Dialpad integration work?

ServiceNow is natively integrated within Dialpad. As agents receive calls, Dialpad will search through your contacts to match and display contextual customer information while on your active call. During active calls, agents will be able to view, open, and update incident reports directly within their Dialpad desktop or mobile app.

More Features

Three-Way Calling

Add a third caller without interruption.

Company Directory

Easily access your entire company directory from any device.

Reply By Text

Text reply instantly to calls as they come in.

Visual Voicemail

Get voicemail notifications and transcriptions straight to your inbox.

Do Not Disturb

Automatically send calls to your voicemail when you’re busy.

Fax

Send a fax in seconds from your desktop without a fax machine.

Call Recording

Record any conversation for note taking, accurate quoting, and safer information storage.

Call Screening

With enhanced caller insights, you'll have more context to help you decide whether to take a call.

Call Waiting

Easily see who's calling and place the first call on hold while answering the second.

Simultaneous Ringing

Ring multiple people and multiple devices at once so you never miss an opportunity.

Exec Admin Capabilities

We've made it simple and efficient for executive admins to manage communications.

Instant Messaging

Chat with colleagues and customers on your desktop, laptop, tablet, or mobile device.

Real-Time Analytics

View communication patterns by individual, by department, or across the company.

Presence

Quickly see who's available and who's not and let people know when you're busy.

Simultaneous Chat & Messaging

Receive an instant message or text on up to five of your devices.

Localized Phone Numbers

Provide a consistent calling experience for each international office.

Virtual Attendant & IVR

Streamline customer experiences and ensure no call is left unanswered.

Call Logging

Keep track of all inbound and outbound calls.

Customer Greetings & Music

Control the greetings and music that match your business's personality.

Call Operators

Set teams up for success with multiple operators managing each department line.

International Calling

International calling rates with Dialpad are some of the lowest in the industry.

Custom Abbreviated Dialing

Easily set up custom abbreviated dialing for teams, departments, or locations.

Web Portal Management

Control your entire business phone system through an intuitive online management portal.

$

USD

15

Per user per month.
Invoiced Annually.

Zero Desk
Phones Required

Unlimited Calls.
Unlimited Texts.
One System for
the Entire Company.