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Voice Intelligence (Vi)

It can transcribe your meetings—in real time—track keywords that come up on customer conversations, detect customer sentiment, and even automate post-call summaries. If you have conversations at work, you need Vi. Book a product tour to see how it works.

Dialpad's Voice Intelligence (Vi) technology uses artificial intelligence to help organizations drive sales, gain competitive insights, improve customer service, and get more out of the conversations they're having every day.

Traitement automatique du langage naturel

Voice Intelligence is built using NLP (Natural Language Processing) to analyze the conversations that you have with customers—in real-time. NLP then processes the incoming conversation data to accurately capture and transcribe it, word-for-word, into an easy-to-read format.

Machine learning

Built-in machine learning helps Dialpad's Vi improve over time. The more your organization uses Voice Intelligence, the more it learns from your conversations—and the more accurate it gets when transcribing. With time, call transcripts will increase in accuracy as Vi is able to process the more subtle nuances and unique vocabulary used by your business and industry.

Voice recognition

Fun fact: Vi is able to distinguish between speakers in the transcript, so you always know who said what.

Call Summary transcript in dialpad

What can Voice Intelligence do, exactly?

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Real-time transcription

Vi can transcribe your conversations in real-time and show you a running transcript as the meeting is happening. And it can do it even more accurately than Google.

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Live call sentiment analysis

Do you have a contact center team? Supervisors can easily monitor multiple calls at once by looking at the sentiment of any current live call between agents and callers. Notice a call with negative sentiment? Just open up the transcript to get more context before jumping into the call.

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Post-call summary

When you wrap up a call, Voice Intelligence gathers your transcript, action items, highlights, and any manual notes into an easily digestible call summary, so you can quickly recap important discussion points and follow up with teammates or customers.

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Easy on/off toggle

Want to turn off Vi for super-sensitive conversations that you don't want to record or transcribe? You can do that with a click right from your call screen.

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Real-time assists

Have customer support agents or sales reps who might need some on-call coaching? With Vi, you can create Real-time Assist (RTA) cards with tailored notes and set them to trigger automatically when certain keywords or phrases are spoken on calls. It's like coaching—at scale.

See Voice Intelligence in action!

Book a product tour to see how it can help you and your team get more out of the conversations you're already having every day.

FAQs about Voice Intelligence (Vi)

Qu'est-ce que l'intelligence vocale ?

Voice Intelligence, or Vi, is an artificial intelligence product that’s built into Dialpad. It transcribes conversations in real time, and can also automate tasks and uncover insightful data that can help organizations make smarter business decisions.

Quelles tâches Voice Intelligence automatise-t-elle ?

Est-ce que Voice Intelligence m'enregistre ?

Puis-je désactiver Voice Intelligence ?

What is an “action item”?

What is a call summary?

How accurate is Dialpad's Vi call transcription?

Who has access to my Dialpad Vi call transcripts?

How do I search through my Dialpad Vi call transcripts?

What is sentiment analysis?