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How to Go Remote With Your Contact Center: Lessons From Fenway Health

Learn how Fenway Health moved their contact center from an in-office to a work-from-home environment and overcame the challenges of the pandemic in this exclusive webinar.

 

Gain firsthand insights into healthcare’s remote workforce transformation

Over the past year, both healthcare and communications have undergone massive transformations. Hospitals and healthcare providers have had to revamp the way they work, including their contact centers and business phone systems.

We saw that in action with Fenway Health as they transformed their contact center to enable working from home (or anywhere). Now, Jon DiBiasio, IT Director of Fenway Health, is joining Dialpad’s Director of Product Marketing, Dylan Hoeffler, to share stories of the experience and the lessons we can learn from it.

Join us for a webinar discussing for “How To Go Remote With Your Contact Center: Lessons From Fenway Health." We chat about:

  • How Fenway Health’s call center transformed to a work-from-home environment

  • How going remote changed agent productivity, turnover, and overall happiness

  • What the future of the contact center looks like

  • Unique challenges for healthcare contact centers

  • And more

Watch now to learn all about healthcare, contact centers, and the WFH transformation.

Date & Time

Tuesday, September 14, 2021 @ 10:30am PDT

Speakers

Jon Di Biasio speaker

Jon DiBiasio

IT Director
Fenway Health

Dylan Hoeffler

Dylan Hoeffler

Director of Product Marketing
Dialpad

webinar SPOTLIGHT

How to set up a Contact Center in two minutes