Toll-Free Numbers

Having a toll-free number demonstrates that you place a premium on customer service. Because toll-free numbers are national, you also create the impression that your business is national, increasing your ability to compete against larger companies.

Toll-Free Numbers

Save prospects and customers valuable time and money with a toll-free phone number that they can call from anywhere.

  • Encourage prospects and clients to get in touch

  • Be a better competitor

  • Demonstrate you’re outstanding at customer service


What plan level do I need in order to have a toll-free number?

Adding toll-free numbers to your account is available on Standard, Pro, and Enterprise Plans.

Can I purchase more than one toll-free number?

Yes. Enterprises can add as many toll-free numbers as they wish.

What happens when a customer calls a toll-free number but no one is available to answer the call?

That depends on how the call routing rules have been set up. But some options include being sent to a voicemail, a different department, or a greeting without voicemail.

How much does it cost to add a toll-free number?

Adding a toll-free number to your Main Line, Department, or Call Queue is an additional $5 per month on an annual plan or $7 per month on a monthly plan plus $0.02 per min for incoming calls.

I have an existing toll-free number. Can I keep it?

Absolutely. Dialpad Administrators can initiate a toll-free port request by filling out and submitting a Letter of Authorization (LOA) to our support team. Learn more about how to port a toll-free number here.

How long does it take to transfer my toll-free number to Dialpad?

Toll-free ports can take 5-10 business days to process assuming no issues with the submitted LOA form.

How will I know when my transfer is complete?

When your toll-free numbers port successfully, we'll send an email to your Dialpad Administrator.

My question about toll-free numbers wasn’t answered here. Where can I go to learn more?

You can check out this in-depth Help Center article about local and toll-free numbers. Or you can sign up for our weekly live Q&A webinar and ask your question there.

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