Presence

Who’s available? Presence allows employees broadcast their availability with a status indicator.

Presence

Presence indicates employee availability within Dialpad. A status indicator lets others know whether you’re not to be disturbed, on a call, in a meeting, or available to talk.

  • Know who’s available

  • Presence made better with G Suite

FREQUENTLY ASKED QUESTIONS

Can status be controlled manually?

For the most part, status is entirely automatic and based on whether the user is on a call, in an UberConference meeting, or in the case of G Suite users, in a booked meeting. However, you can set the Do Not Disturb function manually.

Does status instantly when an UberConference meeting or a call concludes?

Yes. Status immediately goes back to available. Does status change after hours? No. Status will state that a user is available after hours (but that doesn’t mean they’ll answer calls or messages).

Does Status work across all devices?

Yes. Your status will change regardless of what device you’re having your call or meeting on.

If a user is showing as available, does that mean they can chat?

Usually, yes. It means that they’re not busy on a call or a meeting, so the likelihood of receiving a response is higher.

Does the Microsoft Office 365 integration offer calendar and status syncing?

Unfortunately, that functionality is only available to G Suite users at this time.

How do I set my Do Not Disturb status?

That can be done from the drop-down menu by your avatar. You can learn more about DND here.

What’s the difference between ‘presence’ and ‘status’?

Presence is the technical term for status. We often use the word ‘status’ because not everyone knows what presence means.

My question about presence and status wasn’t answered here. Where can I learn more?

If you have additional questions, we highly recommend joining one of our weekly live Q&A webinars to ask your question.

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