Dialpad allows customers to transfer a phone number between two service providers. If your organization has an existing number that is critical to customer communication needs, you can initiation a porting request within Dialpad—free of charge in the U.S. Once the porting process is complete, it can then be assigned to a user or shared line.


Quickly and easily port your organization’s local, international, and toll-free 1-800 phone numbers over to Dialpad.

  • Required information for porting numbers

  • Port request made easy


How long does it take to port a number from a losing carrier into Dialpad?

For local phone numbers, the process takes about 3 to 5 business days. For toll-free numbers, the process takes 5-10 business days.

How many phone numbers can be ported at a time?

Administrators can port up to 100 numbers at a time.

My company has more than 100 phone numbers. How can I get them all ported to Dialpad?

Contact your account representative; they can handle any port requests over 100 numbers.

How much does it cost to port a number into Dialpad?

It’s free to port your local phone numbers in the United States. Dialpad users outside of the U.S. may need to speak with an account rep to complete the request.

Can I port an international phone number?

In most cases, yes. However, there may be some restrictions based on the location of the number. Speak to your account representative for more information.

Will my phone numbers be active while porting happens?

Yes. There should be no interruption to your service while porting is underway.

Should I cancel my service before porting my number to Dialpad?

No. To ensure that you keep your phone number, begin the porting process through us and then cancel your existing service once the port is complete.

How do I port a local number?

Learn more about how to port a local number here.

How do I port a toll-free number?

Learn more about how you can port a toll-free number here.

My question about number porting wasn’t answered here. Where can I go to learn more?

Check out this in-depth FAQ about phone number porting.

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