Call Transfer

With just a click an individual can easily transfer a call to another individual. Before the transfer occurs, you can see the person you’re transferring to’s availability, have the option to ask them if they can take it, or send the call straight to voicemail.

Call Transfer

Transfer calls to other departments or specific individuals, inside or outside your organization, Dialpad’s easy-to-use call transfer feature.

  • Quickly find the contacts to transfer the call to

  • Use warm transfer

  • Send to voicemail

  • Transfer to hold queue


Does every team member have access to call transfer functionality?

Yes. Everyone connected to Dialpad has access to the call transfer feature.

What happens when a transferred call isn’t answered?

The call will go directly to the recipient’s voicemail inbox.

Does call transferring cost more?

No, this feature is a standard business feature that’s available in all Dialpad plans.

Does call transferring work across all devices?

Yes, you can easily transfer calls on any device you can receive them on.

Are there any limitations on call transferring?

No. Every worker is able to transfer as many calls as they need to without limitation.

Can users transfer calls to numbers outside of the organization?

Yes it is possible to transfer to an external number or even an international number. However this must be enabled by administration. Learn more here.

I could find the answer to my question about call transferring here. Where can I learn more?

We have an extensive technical FAQ that can be viewed here. Or you can join our weekly live Q&A webinar and ask your question there.

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