Call Operators

Set your teams up for success with multiple operators managing each department line. When your customer support team receives inquiries, you can modify and adjust operators with ease. If someone’s out of the office or unavailable, mark them as away so that calls go to available operators. If you have new members joining the team, you can add them and get them set up fielding calls instantly.

Call Operators

Assign operator status to users to handle incoming calls to and make outgoing calls on behalf of your departments.

  • Why operators are important

  • Functions within operator status

FREQUENTLY ASKED QUESTIONS

Does it cost anything to assign operator status to a Dialpad user?

There are no additional fees associated with this function.

What is the maximum number of operators a department can have?

There is a limit of 25 operators per department.

Can one individual be an operator for multiple departments?

Yes. An individual can be an operator for multiple departments.

Can a person with operator status avoid being called during off hours?

Yes. By activating the Do Not Disturb function, operators will not receive calls.

Which operator does an incoming call go to first?

Any incoming calls ring all operators simultaneously until one of the operators answers the call.

How does an operator make outbound calls on behalf of the department (rather than their own personal line)?

When making an outbound call, operators can click the dropdown menu and select which number they call out from. The department number will be available there.

How is operator status assigned?

Operators are assigned by the Dialpad account administrator through the admin web portal.

Can operator status be changed or revoked?

Yes. These functions can be accessed and changed through the admin web portal.

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