CC Horror Story feature

After 1.5 hours on the phone with customer support, I really wish they used Dialpad Ai Contact Center

CC Horror Story feature

Robert Pleasant

Content Writer

Metrics for saas companies feature
11 SaaS metrics to track (and their limitations)
Metrics for saas companies feature

Dale Pearson

Lead Content Marketer, Geckoboard

Customer service ai report feature
The state of AI in customer service 2022: What CS professionals really think
Customer service ai report feature

Ron Stevenson

Senior Product Marketing Manager: CCaaS

Customer service etiquette tips feature
Customer service etiquette: Rules for phone, live chat, and email
Customer service etiquette tips feature

Konstantin Kakabadze

Head of Customer Success, HelpCrunch

A cloud contact center software comparison Feature
A cloud contact center software comparison guide: What’s easiest to use?
A cloud contact center software comparison Feature

Ron Stevenson

Senior Product Marketing Manager: CCaaS

Customer service software feature
The 14 best customer service software for remote teams
Customer service software feature

Austin Guanzon

Team Lead, Tier 1 Support

Contact center software Feature
The top 7 contact center software: A guide, ranked on ease of use
Contact center software Feature

Grace Lau

Director of Growth Content

Aircall alternatives features
The 7 best easy-to-use (and affordable!) Aircall alternatives
Aircall alternatives features

Grace Lau

Director of Growth Content

Preparing your contact centers for the holidays Feature
’Tis the season: preparing your contact centers for the holidays (and what Redditors say NOT to do)
Preparing your contact centers for the holidays Feature

Robert Pleasant

Content Writer

Call deflection Feature
Call deflection: What many contact centers get wrong, and how to do it right
Call deflection Feature

Jen Jackson

VP of Customer Experience

Healthcare contact center best practices Feature
Real-world contact center lessons to improve the patient experience
Healthcare contact center best practices Feature

Grace Lau

Director of Growth Content

High volume calls Feature
How to deal with high volume calls: A guide for businesses and contact centers
High volume calls Feature

Renee Christie

Support Development Coordinator

Customer service techniques feature
12 essential customer service techniques for refining your CS strategy
Customer service techniques feature

Austin Guanzon

Team Lead, Tier 1 Support

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