Business Phone System for Education

Phones are constantly ringing in the administrative offices of all academic institutions, from preschools to universities. But being able to answer endless parent questions isn't the only reason why phones are so important for the world of education.

Today, academic administrators are using virtual phone systems for education in innovative new ways. As remote and distance learning gain popularity, educators recognize the benefits and services that a cloud-based communication platform can offer.

Cloud phone systems, powered by artificial intelligence and hosted online, can connect many different users no matter where they are in the world. From an updated desk phone to a laptop to a mobile phone or tablet, all kinds of devices can be used to communicate.

With improved efficiency in the administrative office and a platform to teach students anywhere globally, a cloud-based phone system can make the educational experience better for students, teachers, and administrators alike. Let's look at some ways that academic institutions of all sizes can increase enrollment and reduce red tape with a better phone system.

Implement Virtual Learning Classes

With more students than ever taking classes online, many academic administrators search for an effective video-conferencing technology solution.

With a cloud-based communication system, video-conferencing for virtual learning can be as easy as making a phone call. State-of-the-art video technology and HD audio make it possible to use a virtual phone system to organize academic schedules and classes online.

Dialpad, a top cloud communications platform, recently acquired Highfive, a video conferencing company. Now, educational facilities using Dialpad have the option to benefit from straightforward, browser-based video conferencing services. You can get HD audio and video without the need for any technical intervention, pin codes, or passcodes.

Improve Call Routing

While new virtual learning has moved to the forefront of administrators' agendas, it's still vital for the office to run smoothly as calls from concerned parents and students still fill the day. With a VoIP phone system, calls can be handled with less stress.

Streamline your administrative process by creating automated routing systems for different departments. Each call is then automatically recorded, transcribed, and logged into an appropriate database. When members of the school leadership team have group calls or there is a legal issue, you'll also be able to review the notes without involving secretaries.

This not only frees up the time for assistants to perform other tasks, but it also will facilitate staff collaboration no matter whether the employee is in the classroom, in the office, or at home. Making it easier to get questions answered improves overall student satisfaction too.

Create a Modern Campus

Another way to increase student satisfaction is to create a feeling of community even off-campus. A cloud-based communication system allows for a virtual campus feeling by connecting staff, faculty, and students no matter where they are living and learning. This can be especially important when administrators need to share information about crisis management, emergency preparedness plans, and other system-wide notifications.

Communication through a cloud-based platform should also be FERPA/HIPAA compliant. This means that data captured and stored within your administrative network is encrypted both when it's in transit and when it's in your cloud-based files. Parents and students won't have to be concerned that a breach will impact their privacy.

Add BYOD Opportunities

Academic institutions may have once shunned mobile phones, laptops, and tablets when they were first gaining favor among young families. But now, digital connectivity is part of everyday life. Schools are recognizing the need to compete for attention and enrollment by integrating technology.

Beyond virtual classrooms, teachers will use the cloud-based communication system to encourage students to BYOD or bring your own device. With a secure platform, educators will create a more robust syllabus that incorporates technology and improves the learning experience. They can share directly with parents from any device too.

Integrate with Other Apps

Many administrative offices already have dedicated online workflow programs, such as G Suite or Office 365, that they use daily. Some teams also use Slack and Azure to collaborate and organize more significant projects that require a committee or group to complete.

If top administrators have introduced technical tools like these for staff, they'll want to make sure that a new cloud-based phone system seamlessly integrates with these other cloud-based platforms.

When you integrate natively with other apps directly into your daily workflow and office communications systems, your staff can communicate quickly and easily from any device, anywhere in the world. Conversations can be transcribed with highlighted action steps that are necessary for the task. That way, there will be less confusion and greater efficiency.

What's more, you can analyze the communication. Faculty members can receive valuable feedback, and it's possible to use data for employee reviews and when addressing concerns.

Try Dialpad Before Budgeting

Academic administrators have more complex issues to address than ever before, and communication is at the heart of every solution. That's why you should look for a cloud-based communication platform that's easy to use and offers support for common problems in educational environments.

It can be challenging to decide which platform is the best, so don't be afraid to try a few out and see which one offers the best benefits for your school.

Dialpad provides services to more than 60,000 organizations, including many schools. You can also get a 14-day free trial with unlimited calling and texting in your own country, as well as the United States and Canada. It's even possible to use a local number, so there is no confusion when parents or students wish to connect. Try Dialpad's VoIP solution for education for free today!