Contact Center Quickstart Guide

Create a call center

Add Team Members

Assign agents to answer calls

Set business hours and call handling rules

Set after hours voicemail

Set up call routing (Press 1 for Sales...)

Record a welcome greeting

Hold music, queue settings, and callback feature

Enable Voice Intelligence for call transcripts and AI assistance

Create real-time recommendations for agents

Speech coaching

Post-call CSAT surveys

Contact center health monitoring

Add a failover number

Zendesk

Salesforce

ServiceNow

Zapier