Business Phone System Comparisons

Dialpad vs. Jabber

Looking to replace Jabber? Cisco will no longer support the platform, so you’ll need to switch to a modern business communications platform like Dialpad that’s easy to get started in and provides all the features necessary to communicate efficiently. To make this transition easier for you, we created a quick guide on how Dialpad compares with Jabber.

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Dialpad and Jabber are cloud-based business phone systems. You’ll find a similar calling, messaging, and video conferencing capabilities between both. Dialpad, however, simplifies everything in your communication workflow and also offers integrations with top-tier platforms such as Office 365, G Suite, Salesforce, Zendesk, and many others. Dialpad also built Voice intelligence to be by your side for every conversation.

Let’s take a look at some differences between Dialpad and Jabber, and why you’ll want to switch to Dialpad.

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Deployment

Easy, direct deployment and setup process from porting to user account creation

Varied and complex deployment format — cloud, on-premises, and hybrid

User Experience

Modern, intuitive apps available on all devices with a user-friendly design

Outdated UI, clunky performance

Product Capability

Designed for internal communication, as well as for external-facing departments, call centers, and sales and support teams

Mostly used for internal communication with limited value for external-facing use cases

Performance

Seamless, which means quicker action to complete tasks and gain clear insight from data

Sluggish, unreliable to execute basic functions at times

Integrations

Integrations with Office 365, G Suite, Salesforce, Zendesk, and more

Lacking integrations with other productivity and collaboration tools

Quality of Support

Hands-on support team to answer questions and walk through instructions; Help Center also available for self-guidance

Support page with difficult-to-understand layout for configuration and troubleshooting

Product Direction & Innovation

Weekly releases with customer feedback part of process to plan new features; cloud-based architecture leads to faster rollouts

Phased releases on hard schedule, not guaranteed cover customer feedback in a timely manner

INTEGRATIONS

In today’s world, your technology needs to play nice with others. Jabber isn’t designed to smoothly integrate with other tools that customers use daily. The integrations Jabber does have often don’t complement features that would otherwise be native to similar solutions. Dialpad integrates with productivity and collaboration tools including Office 365, G Suite, Salesforce, Zendesk and more to surface shared information, such as activities and documents, right inside the Dialpad app. Ultimately, Dialpad provides more context to every conversation with prospects, customers, and colleagues for more efficient communication.

EASE OF ADMINISTRATION

Jabber is well-known for being an extremely intensive system that requires a lot of manual upkeep, and many enterprise customers end up hiring dedicated ‘experts’ to manage it. Dialpad, on the other hand, is so easy to manage and maintain that a single end-user could design their company-wide experience if needed without IT stepping in at all. Customers often choose Dialpad for its simple setup — administer seats, change routing rules, and run system tests in just a few clicks.

USER EXPERIENCE

Dialpad’s UI appears straightforward, and that’s due to the intuitive apps available on any device. It also means you’re able to sync conversations without losing track of key details. If you finish a call and send a follow-up message, both the call history and the message will appear on any other device logged in to the same Dialpad account. Jabber shares some of these capabilities, but Dialpad automatically syncs data to ensure a conversation picks up exactly where it left off no matter the device. Dialpad even allows you to switch an active call between devices. Since it’s user-friendly at the core, you’ll save time on on-boarding employees to Dialpad.

PRODUCT DIRECTION & INNOVATION

Flexible, innovative architecture is why Dialpad remains much more reliable than the competition and can roll out new features and fixes faster. Customer feedback will determine many features in the pipeline, and that they are released in a timely manner. Jabber’s phased, the slow-to-act approach doesn’t get new features to customers quickly. Dialpad also leverages its cloud-based infrastructure to release certain features without requiring a disruptive system reboot. Compared to Jabber’s varied deployment format, issuing updates isn’t nearly as easy.

Learn more about Dialpad's business phone system.