A Cloud Call Center for Your Support Agents
Maximize call center productivity and improve customer experience
Reduced upfront costs. Enhanced customization. Integration with your favorite CRMs.
Maximize call center productivity and improve customer experience
Reduced upfront costs. Enhanced customization. Integration with your favorite CRMs.
Whether through building on the API or via integrations, you can add new customer communication channels to your cloud-based call center easily without replacing the existing infrastructure.
From leveraging voice intelligence features to advanced reporting and analytics, having your call center in the cloud means real-time coaching and support for your agents.
By moving your call center communications out of on-premise systems and into the cloud, you can expect reduced downtime and latency and enhanced quality and productivity.
Connect customers to the right support agent as quickly as possible using pre-set smart routing rules. Customize how and where your callers should be routed to reduce wait time and improve customer satisfaction.
Keep track of metrics such as call volume and call times. Assess customer experience using KPIs like CSAT scores and average wait times. Make the most of call analytics and reporting and use the data you collect to improve your business.
Call center managers can monitor and listen in on live conversations between support agents and customers, serve up recommendation cards, provide real-time feedback, or barge-in to ensure a positive customer experience.
Minimize cost and lower spend on hardware and IT management when you move your call center to the cloud. Allow your agents to work from their existing devices and resolve customer inquiries from anywhere in the world.
Explore all the cloud call center features here.