A Cloud Call Center for Your Support Agents

Maximize call center productivity and improve customer experience

Reduced upfront costs. Enhanced customization. Integration with your favorite CRMs.

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Why Cloud Call Center

Deploys easily, scales quickly, plus more robust security.

Acquia

With Dialpad we can go right online, provision the user through the UI in literally seconds, and get their phone up and running the same day.

Kat Sweet
Director of IT, Acquia

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Percolate

We love how easy Dialpad is to deploy. All you need is a laptop or a smartphone.

Kyle Jackson
VP of IT, Percolate

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Deputy

Our previous system was unreliable and a poor experience for our staff. Dialpad is the complete opposite of that.

Keith Jones
Global Ops Manager, Deputy

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  • Adds communication channels with ease

    Whether through building on the API or via integrations, you can add new customer communication channels to your cloud-based call center easily without replacing the existing infrastructure.

  • Offers real-time support for agents

    From leveraging voice intelligence features to advanced reporting and analytics, having your call center in the cloud means real-time coaching and support for your agents.

  • Provides greater reliability

    By moving your call center communications out of on-premise systems and into the cloud, you can expect reduced downtime and latency and enhanced quality and productivity.

Dialpad

Cloud Call Center Highlights

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Leverage a data-rich analytics dashboard to monitor key call center metrics like call times and wait times.

Take advantage of native integrations with your CRM or ticketing systems for an enhanced workflow.

Features that matter

  • Intelligent Call Routing

    Connect customers to the right support agent as quickly as possible using pre-set smart routing rules. Customize how and where your callers should be routed to reduce wait time and improve customer satisfaction.

  • Call Analytics & Reporting

    Keep track of metrics such as call volume and call times. Assess customer experience using KPIs like CSAT scores and average wait times. Make the most of call analytics and reporting and use the data you collect to improve your business.

  • Real-Time Agent Coaching

    Call center managers can monitor and listen in on live conversations between support agents and customers, serve up recommendation cards, provide real-time feedback, or barge-in to ensure a positive customer experience.

  • Bring Your Own Device

    Minimize cost and lower spend on hardware and IT management when you move your call center to the cloud. Allow your agents to work from their existing devices and resolve customer inquiries from anywhere in the world.