Dialpad Insights on Remote Interviews & onboarding during Covid

Virtual Hiring: How Dialpad is Navigating Remote Interviews and Onboarding

How we hire

There is no “one kind” of Dialer, so we’re always looking for people who can bring new perspectives and life experiences to our teams. If you’re looking for a place that values your curiosity, passion, and desire to learn, if you’re seeking colleagues who are big thinkers, eager to take on fresh challenges as a team, think outside the box and are eager to tackle complex problems by wearing multiple hats, with a ton of ownership, then you’re a future Dialer.

Interview Process

1 Exploratory Call
The first stage of our interviewing flow is a call with a recruiter. Beforehand, we share several resources to help you prepare, including an overview of our product, an introduction to our values, and resources that show what it’s like to work here. We also are keen to hear from you on the expectations from the company, team, and what it would be like to take on the role remotely.
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2 Hiring Manager Screen
If you're an aspiring candidate, you'll take part in a coding interview on Code pair via Dialpad Meetings and also, you'll virtually meet with your hiring manager to know more on the role front.
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3 Onsite Interview
Since our inception on redefining our interview process, the first question we asked ourselves was: “How do we give a seamless virtual interview experience?” They virtually get to meet hiring managers and other team members, and they can also complete exercises through Dialpad Meetings online.
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4 Agility & Adaptability
These are trying times for everyone. We can schedule interviews over multiple days and will do our best to accommodate your life at home.
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5 Increased use of remote collaboration tools
Some of our interviews require collaboration and white boarding with the team, so we have different tools and platforms to help you share your ideas.
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6 Start where you are, relocate later
Your safety is our top priority. We’ll ensure to give an amazing kickstart to your journey with us, an shall support your relocation when the time is right.
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Pre-onboarding and onboarding

The People Experience Team steps in to help guide you through the necessary steps leading up to your first day. We know that starting a new role can be both exciting and overwhelming, so it is our first goal to make this transition a smooth one. You’ll receive an email from our people experience team with all the necessary information you will need to know before your official start. Some of them include working from home tips. As Dialers we believe in providing memorable experiences that focus on positive new beginnings and to celebrate your new beginning, an Awesome bag of welcome goodies, treats will get delivered straight to your door, which will be in time for your virtual morning tea with your team.

We celebrate new beginnings and we celebrate you as one of us! Welcome aboard, we will take care of the rest!

We will send you a full rundown of what to expect from each day of your first week.

Day 1 We would love to know more about you

A sneak peek into our fantastic culture, values and how we live those values as passionate dialers, One of the most unique areas we will also focus on is our “Leadership Journey, You'll then spend much of the afternoon with your manager, getting connected to the right Dialpad channels and getting to know each other and your new team.You'll take some time to set up your laptop and gain access to Dialpad’s systems and communication platforms.. The People experience team, your buddy, and your Manager will help you to answer all your questions and make your Day 1 a memorable one.

Day 2 Dialpad Products and Communication Platforms

On day two you will attend a Virtual Orientation Session. You'll be introduced to Dialpad’s products and communication platforms and continue working through self-paced onboarding activities. We've condensed these sessions as self guided sessions so you could watch them at your pace, and some sessions that our people experience team will guide you through, you'll also have a check-in with your manager and make sure you're set up for the rest of the week.

Day 3-5 Connects/Virtual Get together/Self Guided Resources

Over the final three days of the first week, you're assigned a collection of self-guided resources to work through on your own time, but this time is also about getting to know your new teammates. Hiring managers facilitate introductions, help set up one-on-ones, and plan social activities like virtual get-togethers. Our people experience team will also host office hours and check in’s that will help answer all your questions that you might have. We have got you covered with all that you need to kick start your exciting career journey with us.

Remote working

We value employee wellness, flexibility, productivity, work/life balance, and understand there are instances where time might be better spent working at home rather than commuting into the office. Remote working comes with holding yourself accountable at work, being available, keep your calendar current, over communicate and “DO THE RIGHT THING”. But while digital solutions help, they can’t replace relationships. Each new Dialer is assigned a “buddy,” to help them navigate their new roles, and one who’s usually outside their team and who they can go to with questions about all things about Dialpad.

Even apart, we’re in this together

“Staying Connected” is the mantra we swear by and we strive to create a workplace that is engaging, productive, and fun to be, at the same time. We leave no stone unturned in our quest to celebrate success and we truly believe that the enthusiasm we bring into our celebration brings us closer and unites us even more. There are celebrations during office hours, outside office hours also over the weekends, and there are occasions when we invite our families to join in the fun! We believe in celebrations of all sizes, and we make them fun filled! Here are some best moments on how we live by it!

Even apart, we’re in this together
Even apart, we’re in this together
Even apart, we’re in this together
Even apart, we’re in this together

Spread the word

Share your experience with many Dialers as possible, we love to hear from you!

More questions?

For all your unanswered questions feel free to reach out to peopleops@dialpad.com. We are more than happy to help! We are so happy to have you on the team and can’t wait to get to know you.

Join the Team! Work is not a place you go, but a thing you do!

This was my first virtual onboarding. The onboarding was quite interesting and delightful. Thanks to Dialpad for providing this unique experience. I would surely remember this for a long time.


I would like to express my delightful gratitude. On the first day, I was guided through all the important aspects needed to start my journey with Dialpad. The experience was a blockbuster and THANKS again to the entire team.

Rashmi | Director Finance