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Westward360

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JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER

JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER

Screenshot of setting up an IVR flow in Dialpads online dashboard
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpad’s analytics dashboard featuring predictive AI-powered CSAT insights

JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER

Screenshot of Dialpads built in contact center analytics dashboard
Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER

JUDE TUNGUL
BUSINESS OPERATIONS AND INTELLIGENCE MANAGER