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How Plush manages communications for 108 stores from the cloud

Living room with furnitures

Dialpad gives ownership back to the people who manage their contact centers.

Eitan Schleissner | CIO, PLUSH

We moved from a traditional system that we needed a partner to manage, had a lot of moving parts, and was all on-prem, towards a cloud-based solution that gives us the ability to self-manage and gives us a lot more flexibility to move quicker and change based on our situation.

Eitan Schleissner
CIO, PLUSH

Dining furnitures
Screenshot of Dialpads call routing options

Dialpad gives ownership back to the people who manage their contact centers. We’re taking back dependency from a third party and bringing it internally, which gives us a lot more flexibility.

Eitan Schleissner
CIO, PLUSH

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls

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