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Meet a Dialer: Caitlin Cuccio, Business Development Manager, Austin

What did you study in school? What was your major?

I majored in Communication Studies with a minor in Business. Mostly looking for the quickest way out so I could start working on my career. With a lot of summer courses I was able to complete my degree in 3 years and started in management.

Where are you from?

A swampy town in Southeast Texas on the banks of the Neches River. Port Neches, TX! It’s closer to Louisiana than any other major Texas city.

What do you do at Dialpad?

I manage the outbound Business Development team for mid-market segment. We are paired 4:1 and directly support the mid-market AE teams for East, West, and Central territories.

How did you get into your career?

I was a BDR for years and realized the best part of my job was onboarding and training new team members for the role. I quickly became a team lead and started taking on more responsibilities. I took the leap with applying for a BDM position to continue my career. Since starting it’s been everything I imagined. Fast paced and always changing. Keeps you on your toes and ready for whatever happens next (because something is always happening). We’ve grown by 7 reps in my 2 months of being here and we don’t plan on slowing down.

What drew you to Dialpad?

I chose Dialpad for the possibilities. To me, Dialpad is a place I could see myself growing with a company that is on a fast track to changing how businesses use phone systems. It’s an exciting product that can actually better the way we communicate and scale businesses. I couldn’t help but think of the “what ifs” if I didn’t jump at the chance to be a part of something bigger than myself!

What’s been your favorite project at Dialpad and why?

Working with the Sales Directors on ways for our reps to work better together. Setting up structure around 1:1s and prospecting into accounts makes the relationship between BDR/AE a lot smoother with known expectations.

What advice do you have for people who are just starting out in your field?

Don’t give up! The BDR role is definitely a grind and often thankless when starting out. Be aware of your personal brand and know it will follow you through a company. Be eager to move up in your career but also master the BDR role (inbound and outbound) before expecting to get to the next level. MOST IMPORTANTLY: Don’t be afraid to JUMP! If the opportunity is there take it and don’t look back.

What 3 things are always on your desk and why?

Money tree: reminder me I growing all the time. My friend, Cory Smits, gave this to me as a parting gift. I ended up at Dialpad with him and he’s taught me everything I know!

Nail file: Help me think and keeps me from messing with my fingernails!

Foot Guy picture: This is a picture I received from a prospect in my first few months as a BDR. He’s a source of humor and reminds me that it's not that serious all the time!

Foot Guy, in case you were wondering.



Our Business Development team is growing! Learn more about the team and where you can make an impact.