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Dialpad Named Visionary in 2019 Gartner Magic Quadrant UCaaS, Worldwide

Dialpad is proud to announce that we were named a “Visionary” in Gartner's 2019 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide. Visionaries understand where the market is going and have a vision for changing market rules. We think that being placed in the Visionary Quadrant signals Dialpad’s strong strategy and product vision, while also acknowledging our momentum in the market.

Notable innovations in our products over the past year stem from the addition of Voice Intelligence (Vi) capabilities. Real-time audio transcription and Vi-created post-call summaries are now available across Dialpad’s Talk, Support and Sell products. Voice Intelligence adds robust AI and voice analytics capabilities to our broad portfolio of products.

Dialpad also takes pride in making our products simple to deploy and easy to use so that our customers have the best experience possible. Our strong telephony capabilities ensure that our users report good voice quality and that installations are low-friction. Dialpad’s users report good customer service and support.

Dialpad is honored to be included in this year’s Magic Quadrant and to be recognized as a Visionary. Want to see our products in action? Click here to start your free trial or here to contact us and learn more.

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, 30 July 2019, Daniel O'Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.