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Dialpad is proud to announce that we were named a “Visionary” in Gartner's 2019 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide. Visionaries understand where the market is going and have a vision for changing market rules. We think that being placed in the Visionary Quadrant signals Dialpad’s strong strategy and product vision, while also acknowledging our momentum in the market.

Notable innovations in our products over the past year stem from the addition of built-in artificial intelligence capabilities. Real-time audio transcription and Dialpad Ai-created post-call summaries are now available across Dialpad’s Voice, Ai Contact Center, and Ai Sales products. Dialpad Ai adds robust AI and voice analytics capabilities to our broad portfolio of products.

Dialpad also takes pride in making our products simple to deploy and easy to use so that our customers have the best experience possible. Our strong telephony capabilities ensure that our users report good call quality and that installations are low-friction. Dialpad’s users report good customer service and support.

Dialpad is honored to be included in this year’s Magic Quadrant and to be recognized as a Visionary. Want to see our products in action? Click here to start your free trial!

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, 30 July 2019, Daniel O'Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez

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