Building rapport Feature

Need to build rapport with customers? Dialpad can help

Building rapport Feature

Catherine Nazareth

Project Manager

Repeat caller Feature

Case study: Repeat callers

Repeat caller Feature

Data Analyst, Tech Lead

Call purpose feature

Call Purpose Spotlight Series - Ch. 2: A romp through the data

Call purpose feature

Pooja Hiranandani

Applied Scientist, AI Engineering

Call purpose feature

Call Purpose Spotlight Series - Ch. 1: I just called to say I love you (and other reasons people call)

Call purpose feature

Pooja Hiranandani

Applied Scientist, AI Engineering

What AI tells us about swearing at work feature

DADGUMMIT! What AI tells us about swearing at work

What AI tells us about swearing at work feature

Manager, Speech Recognition

Action Items AI feature

Action Items: Never forget a task with Dialpad and Vi

Action Items AI feature

Catherine Nazareth

Project Manager

Custom Moments AI feature

Custom Moments: Better call notes without lifting a finger

Custom Moments AI feature

Catherine Nazareth

Project Manager

What are customers asking about on calls feature

Dialpad and Vi: What are your customers asking about on calls?

What are customers asking about on calls feature

Catherine Nazareth

Project Manager

Why Punctuation Matters

Applied Scientist

Tech Talk: How We Built the Best Vi Engine in the World

Project Manager, Automatic Speech Recognition (ASR)

Hold Please: How Hold Times Affect Customer Satisfaction

Etienne Manderscheid

Head of AI Research

Voice Intelligence for Identify gaps in training material help resources FA Qs Thumbnail

Leverage Voice Intelligence to Enhance Customer Resources

Voice Intelligence for Identify gaps in training material help resources FA Qs Thumbnail

Product Manager

Vi Discourse Markers Blog Blog Image

Making Transcripts More Readable: What to do with Discourse Markers

Vi Discourse Markers Blog Blog Image

Shayna Gardiner

Applied Scientist