Preparing your contact centers for the holidays Feature

’Tis the season: preparing your contact centers for the holidays (and what Redditors say NOT to do)

Preparing your contact centers for the holidays Feature

Robert Pleasant

Content Writer

Call deflection Feature
Call deflection: What many contact centers get wrong, and how to do it right
Call deflection Feature

Jen Jackson

VP of Customer Experience

Healthcare contact center best practices Feature
Real-world contact center lessons to improve the patient experience
Healthcare contact center best practices Feature

Grace Lau

Director of Growth Content

High volume calls Feature
How to deal with high volume calls: A guide for businesses and contact centers
High volume calls Feature

Renee Christie

Support Development Coordinator

Customer service techniques feature
12 essential customer service techniques for refining your CS strategy
Customer service techniques feature

Austin Guanzon

Team Lead, Tier 1 Support

Contact center best practices Feature
Contact center best practices: Lessons gained over 20 years
Contact center best practices Feature

Renee Christie

Support Development Coordinator

15 Contact center management Feature
How to start a contact center: A guide by a contact center team lead
15 Contact center management Feature

Austin Guanzon

Team Lead, Tier 1 Support

How to track agent performance with QA call monitoring forms feature
How to track agent performance with QA call monitoring forms
How to track agent performance with QA call monitoring forms feature

Jo Roque

Customer Success Lead at Paperform

Customer service objectives feature
Customer service objectives: 8 essential goals that span the customer journey
Customer service objectives feature

Jen Jackson

VP of Customer Experience

ST Whatis IVR feature
Contact center IVRs (and how to set them up) explained
ST Whatis IVR feature

Austin Guanzon

Team Lead, Tier 1 Support

Compliance features for contact center software Feature
5 compliance features your contact center software should have
Compliance features for contact center software Feature

Anne Paling

Project Manager, Automatic Speech Recognition (ASR)

ST Outboundcalls feature
Outbound calls: How to make more calls—in less time
ST Outboundcalls feature

Sarah Ichord

Sales Enablement Program Manager

Customer interactions Feature
Having awesome customer interactions: A detailed guide
Customer interactions Feature

Austin Guanzon

Team Lead, Tier 1 Support

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