Business Phone for Law Firms

Legal practices are some of the most traditional, longest-standing companies in many cities throughout the United States. But to keep pace with the demands of running a modern business, law firms must understand how to leverage the latest technologies.

Forward-thinking attorneys, office managers, and legal assistants have integrated technology into their practices by upgrading their phone services. Instead of merely relying on old-fashioned phone companies, many firms have implemented a cloud-based communication platform to improve their workflow capabilities.

A cloud phone system makes offices run more smoothly and provides the features needed to improve customer service and office management. For law firms, this means having the ability to automate work, take on more clients, and increase billable hours.

A cloud phone system for law firms offers a range of robust benefits that can help new and well-established firms work more efficiently and effectively. By relying on a high-quality business phone system that integrates with your other applications, it's possible for legal teams to track every conversation—regardless of the device used.

This technology also provides automated call transcription and recording, freeing support staff to work on other tasks. It allows you to give consultations and schedule phone meetings when away from the office and make it easier to analyze and organize your communications.

1. Transcribe and Track Conversations

    When working on behalf of your clients, you likely already take careful notes. But you can modernize your note-taking by tracking your conversations using a cloud-based communication system. With a technology known as Voice Intelligence, your calls can be automatically transcribed with each speaker identified easily.

    Each call is labeled with data like caller information, the time and date the conversation took place, and the parties involved. You can highlight action items within each transcription to share with your legal team, play-back a recording of the call, or use a host of other built-in features to ensure no detail falls through the cracks when preparing for trial or negotiating a settlement.

    2. Flexible Access Outside the Office

      Legal teams have only a few options to manage their workload when outside the office. Most attorneys have no problem sending emails or placing calls while remote but face challenges recording calls, transcribing calls, or logging conversations outside the office. With a cloud-based communication system, you'll have the ability to work from any device anywhere in the world.

      If a client has a question while you're at court, legacy phone systems would require you to check voicemail, take notes, manually send follow-up actions to support staff, and then remember to record the billable hour. Phone systems that live in the cloud can automate all of this work, so you can focus instead on helping your clients.

      3. Free Up Support Staff

        The ability to record calls goes beyond saving attorneys the time and effort of note-taking. Automated call transcriptions and unlimited call recording also free your legal team and support staff to do other, more critical tasks.

        Partners and other attorneys know that paralegals, legal assistants, and secretaries are the backbone of any stellar legal team. These non-lawyers are needed to complete many complex, time-sensitive action items that help a client's case. Still, often they must carry out the responsibilities of transcription and organizing communications as well. When they are freed from this through automation, you can take on more clients, resolve cases more quickly, and improve your bottom line.

        4. Analyze and Integrate with Case Management Software

          What if your customer satisfaction team could measure the exact percentage of calls that end with a satisfied client? What if your office manager could track the number of calls each assistant receives and tie that back to the cases involved?

          With the right cloud-based business phone system, you can log every call in an organized manner and track analytics on client touchpoints and inbound calls. Integrating with case management software like Clio lets you tie these analytics back to specific cases and clients. Calls can be sorted and filtered by case type, keyword, or time and date. You'll even be able to see who took the call.

          5. Guarantee Security and Confidentiality

            Whether the call is a one-on-one meeting with a client or a group conference with your legal team, case data, transcriptions, and recordings mustn't ever be seen by anyone not authorized. The best cloud-based business phone systems for law firms protect client data through encryption.

            If you need to share call recordings and automated transcriptions with your legal team members, that's also possible in a secure manner. What's more, if only select employees should have access to individual records, you can limit who will be able to see the information using a role-based access model. Your clients won't have to worry about confidentiality, and they'll be pleased with how easy it is to collaborate with your firm.

            How to Choose a Phone System for Your Law Firm

            Not all communication systems are equal. Cloud-based systems are state-of-the-art, but they're only as useful as their ability to seamlessly integrate with your operations and support internal processes rather than interrupt them.

            Compare features, cost, security, flexibility, and reliability before choosing a phone system for your law firm. Be sure to look for enhanced features, such as HD audio recording and app integrations with Clio, G Suite, Office 365, CRM platforms, and more. With the ease of native integrations, you should be able to implement secure sign-on and easy syncing of your directories, contacts, shared emails, events, and documents.

            Be sure to select a modern business phone system with the flexibility to run on softphones, mobile devices, and laptops. Attorneys and office staff should easily switch between office lines, mobile devices, and more.

            The Best Business Phone System for Law Firms

            Dialpad has a history of modernizing communication for some of the world's most innovative businesses. We provide modern business phone systems and communications technology to more than 60,000 companies, including many law firms.

            See how the features of a cloud-based phone system can help your legal business. Try Dialpad for your law firm today.