Innovate

Happy New Year everyone! This month, we're powering service and support teams to streamline workflows and resolve tickets faster with our Zendesk integration plus exciting news for iPhone X users.

Streamlined customer support with Zendesk integration

If your reps are spending the majority of the day toggling between apps, calls, and messages, how can they focus on what's most important? Leave context switching in 2017—Dialpad's native integration with Zendesk delivers a connected customer experience from the first ticket to the last phone call.

Stronger integrations

No need to toggle over to Zendesk to create a support ticket. Just select Create New Ticket to toggle between your brands, mark the priority, and add the details of the ticket (all without leaving your desktop app).

Optimize productivity

With a Dialpad native click-to-call widget built right within Zendesk, agents have access to the same call controls as they would in their desktop app but with the added bonus of having contextual customer intelligence right at their fingertips.

Receive a call in Zendesk and we'll automatically open a new ticket ready for your agents to start working in. Even better, navigate to an existing ticket and we'll automatically pull in the number to your CTI dialer, so all your agents have to do is click to connect.

Ready to integrate Dialpad + Zendesk? Check out the link below to download Dialpad from the Zendesk Marketplace. Need some guidance? Check out our help articles.


Hello iPhone X!

We know how annoying those little black bars can be to your user experience, so our mobile app is now fully optimized for your iPhone X's slick edge to edge display. Other iOS improvements for this month include:

- The ability to call a specific department line from within group contacts (Navigate to Contacts>Departments)
- Options for organizing how phone numbers appear for users with multiple lines
- A handy click-to-call button from search


Thanks for tuning in for this month's innovations. Don't forget we keep a weekly log of all the latest updates hitting your platform on our Help Center.

Dialpad is more than a next generation business phone system - it’s an entirely new category of business communications that enables you to connect everyone and work anywhere.