Dialpad vs AIrcall

Connect your team with a platform that powers voice, video, messages, and meetings across your existing devices.

Platform Capabilities
Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
Contact center only

User Experience
Single source of truth for all your conversations
Disjointed from the rest of your communications software, meaning multiple areas conversations can live

Coaching
Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
Offers call whispering meaning managers can manually provide advice during a call

Integrations
Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365

Artificial Intelligence
Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
Doesn’t offer artificial intelligence

Platform Capabilities
Contact center + calling, messaging, and video conferencing all in a single, unified desktop and mobile app
Aircall
Contact center only
User Experience
Single source of truth for all your conversations
Aircall
Disjointed from the rest of your communications software, meaning multiple areas conversations can live
Coaching
Real-time coaching through pop-up reminders and Real-Time Assist cards that automatically provide helpful information during the call
Aircall
Offers call whispering meaning managers can manually provide advice during a call
Integrations
Long list of integrations including Salesforce, HubSpot, Google Workspace, Microsoft 365, and Zendesk
Aircall
More limited; integrates with CRMs but not other common tools like Google Workspace or Microsoft 365
Artificial Intelligence
Dialpad Ai provides real-time call transcription, voicemail transcription, automatic note-taking, action item tracking, speech coaching, and live assistance
Aircall
Doesn’t offer artificial intelligence
Transcriptions
Native and available to all users; most accurate voice transcription out there
Aircall
Available through third party at an extra fee
Analytics
Advanced analytics included in all plans
Aircall
Advanced analytics available on higher-tier plans

Loved by the world’s most innovative brands

No PINs, no downloads

Teamwork shouldn’t be hard. Meet with a click straight from your browser or the app.

Upgrade to our all-in-one app and instantly go from message thread to meeting.

Share your screen, whiteboard ideas, and collaborate on files.

user/month

Kickstart your contact center with real-time transcriptions and seamless integrations for efficient customer support.

user/month

Elevate your support with real-time coaching and comprehensive analytics for superior customer interactions.

Everything in Essentials, plus:

user/month

Drive excellence with AI-powered quality management tools to improve and maintain top tier customer service.

Everything in Advanced, plus:

Automate quality management
Measure CSAT on all calls
Gain actionable insights with advanced analytics
Forecast, schedule and track adherence with workforce management, included as an add-on

Dialpad AI transcribes calls, analyzes sentiment, and even coaches agents in real-time.