“Dialpad helps us connect over 700 buildings and 16,000 conference rooms worldwide.”
CHAD PIERCEHEAD OF BUILDING TECHNOLOGYCustomer engagement with built-in Ai
Support customers from anywhere and on any device.
Loved by the world’s most innovative brands
Give customers the best support, at every step
Even faster setup
Deploy new contact centers and agents around the world in minutes.
Live transcriptions
They’re the fastest, most accurate in the industry, and includes sentiment analysis and action items.
Real-time coaching
Built-in Ai automatically surfaces the right script for tough-to-answer questions and more.
Customizable IVR
Create interactive voice responses in minutes with customer selection by key or voice.
Digital channels
Deliver personalized customer experiences across any digital channel.
No-code virtual agents
Give your customers instant answers with self-service chatbots.
All in one beautiful agent workspace
Support every customer from one place
Connect customers to the right agent every time and track it all with real-time dashboards. Live customer sentiment, CSAT survey results, and pre-defined summaries are now all at a glance.
Boost agent productivity
Free agents to respond to tickets faster with live coaching and prepared scripts that instantly surface when specific keywords are spoken.
Deliver self-service experiences at scale
Meet customers where they are by supporting every digital channel. And provide a personal touch, even as you scale, by using automation and Ai-powered chatbots.
Advanced
$115
user/month
All the value of the Essentials plan, plus:
Digital support
Live Assist
Digital Virtual Assistant
Premium
$150
user/month
All the value of the Advanced plan, plus:
Omni-channel support
Ai Scorecards
Ai CSAT
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Take a tour of our agent workspace
Loved by support teams everywhere
Better customer experiences start here
Support customers and agents in one beautiful workspace.