PCI Pal Integration

Overview

PCI Pal's core solution, Agent Assist, utilizes DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition for customers who can’t use their telephone keypad, to provide companies with a secure way of handling payments by phone without bringing their environments in scope of Payment Card Industry Data Security Standard (PCI DSS).

PCI Pal® Digital facilitates a true omnichannel secure payment solution enabling your organization to take payments in your Dialpad communication channel. PCI Pal’s technology ensures Dialpad is descoped from the requirements of PCI DSS while retaining operational flexibility to engage in conversations with your customer in whatever way suits your business.


Key Features:

  • PCI DSS Level 1 Compliance

    • A secure credit card payment process that prevents all card data from reaching your network and beyond agents' access.

  • Enhanced Customer Experience

    • The customer maintains contact with the agent at all times, allowing for a smooth customer interaction.

  • Reduced Average Handling Times

    • With greater first try accuracy, reduced transfers, and improved customer satisfaction, there has been a significant reduction in average call handling times.

  • Customer Peace of Mind

    • The customer understands the value of their data, and when you show your customer that it is your priority to protect their card data, you provide them with peace of mind.



Additional info

More information/support can be found here: